I stayed there for several months and had constant problems with my bill, my laundry (lost, broken buttons, late delivery, etc). My bathroom flooded on more than one occassion and seeped into the carpet and the staff was very slow to fix the problem.
The hotel itself is beautiful with marble floors, two glass walled elevators and a very pretty atrium but it's definitely not worth the hassle to stay there when you could be downtown in much nicer hotels where the service, price and the selection of surrounding restaurants is much, much nicer.
The only redeeming quality (apart from the atrium) is the fact that there was a Cheesecake Factory within walking distance and it is located near the Arboretum shopping area where there were lots of nice stores to shop for replacement clothes (for the ones that hotel laundry service butchered).
The staff definitely need to have refresher courses in customer service in basic manners.
- Official Description (provided by the hotel):
- Enjoy a beautifully appointed guestroom and an ideal location at Renaissance Austin Hotel. A gem among hotels in Austin, Texas, our accommodations are sophisticated and they place you ideally near downtown Austin, and close to the University of Texas and 6th Street. ... more less
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- Also Known As:
- Austin Renaissance