I am a PC Gold member.
Made my reservations with "jody" in July, after 7 attempts. Arrived at 12:45PM on Sept 3...my room was not ready. "Christopher" at the front desk apologized. Excuse me....PC Gold members gtd room readiness first...upgrade to suite...letter....Drink coupon. What did I get? "I'm sorry, but housekeeping is cleaning the room." Hey...Mr owner of crowne plaza austin! Had no one checked out of the hotel since 6 AM?!? This was and will be my final visit to this hotel! I am going to go next door to the Doubletree. Even their cookies are better! Im so mad that I don't want to say any insults because if I do, then no one will read this review! BTW, I tried to leave msgs for the general manager, randy (his voice mail made him sound like a 25 year old), but no reply!
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