I'm not sure I would stay here again. I'll start with the good...
The staff here were all very nice and accommodating. As an example, I had some friends meeting me at the hotel around dinner time and they had children with them. The regular dining room in the restaurant was closed for some reason - but the tables were all set. We were sent to eat in the lounge. But the lounge was crowded and it was quite "loungy" and really not a good place for children. So we asked if we could be serviced in the empty restaurant next door - they were happy to do so. My friends and I really had a private dining experience that worked better for their children.
My main problem was with the room. The hard surfaces of the room were clean. And although it was not the "chic"-est of rooms, that was not my main concern. I like cleanliness. And the room was clean. However, the sheets and the towels were disgusting. The towels were dingy and there were lots of stains. The sheets were also very dingy. There were stains on sheets and on the bedspread. I took one bedspread and just put it on the floor - there was no way I was sleeping with that. Despite the room being clean, I was pretty put off by the sheets and the towels. I'm attaching pictures of just some of the many stains I saw that were very visible. One set of stains on the sheets were bright orange (the pictures don't do it justice). Personally, my linens at home don't look like this - I don't expect to pay to stay at a place with linens like this.
I complained to the front desk and she provided a free drink, along with a new, bright blanket. But a free drink really didn't make me want to hop between those sheets. Also, I requested several extra sets of towels - and even in doing that, I rarely found a bright, white towel free of old stains.
Another issue I had - the toilet was a strange contraption. It spit out so much water I thought it was a bidet too. Instead of just having water flow down the bowl from the top of the rim into the bowl, one big, thick stream of water went into an upward trajectory/arc every time you flushed (using these flush buttons on top of the toilet), splashing water everywhere each time you flushed. Weird. And scary the first time you flush. And certainly not my preference.
And the water in the shower didn't get that hot. It was strange. One night it vacillated between lukewarm, cool and somewhat hot. The next night it was a little better - but never as hot as I prefer. (And I had it as hot as it would go) And the bathroom is teeny tiny.
Lastly, I didn't see an easy option for me to get the sheets changed the next day. I was running out to do my work, so I forgot to ask to get the sheets changed. And I was worried they might look worse than what was on there already. And overall, when I pay to stay at a hotel, I feel like I shouldn't have to take so much time out of my real purpose for being there to point out stains on sheets that can easily be seen. It would have been nice if there were a card I could put on my bed to indicate that I wanted the sheets changed, but there was nothing.
So, not sure I would do this one again... but I'm sure this will work for some who don't care about stained towels and sheets. Normally, I would rate this as Poor. But since the staff was so nice, I moved the rating to Average.
- Official Description (provided by the hotel):
- Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more less
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- Also Known As:
- Crowne Plaza Austin Hotel Austin
- Austin Crowne Plaza