We had such a negative experience at the Radission Austin that by the end of the weekend we started to ignore further problems.
Advertisements for this hotel promise a "Sleep Number" bed and a view of the lake or the city. After checking in we learned that the Sleep Number beds are only available on a limited number of floors (less than half) in the hotel. Because the hotel was full with weekend events, no switch would be possible. Additionally, our room looked out on a dirty rooftop with a piecemeal view of the lake - between parked cars in the adjacent parking structure. So we kept the drapes pulled for most of the weekend.
Despite leaving the room for several hours during the day on Saturday, our room was never cleaned during our stay - so Sunday morning we were still looking at wine glasses from Friday night.
The front desk promised to bring some amenities right away that we'd forgotten and called about - 45 minutes later, we had to come up with another solution or risk missing the event we were in town for.
Overall, for the price that we paid and the service we expected from a hotel chain of the class that the Radisson likes to advertise, we were severely disappointed and would reconsider booking at another hotel chain in other cities, much less in Austin again. It might have a good location, but so do several other hotels.
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- Also Known As:
- Radisson Hotel And Suites Austin Downtown
- Radisson Hotel Austin Town Lake
- Radisson Austin
- Austin Radisson