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“good location, decent hotel”

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Radisson Hotel & Suites Austin Downtown
Ranked #42 of 202 Hotels in Austin
Certificate of Excellence
silver spring
Level 6 Contributor
162 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
“good location, decent hotel”
Reviewed June 30, 2013

As other reviewers have noted the location of this hotel is very good. We were able to easily walk everywhere, the warehouse district, 6th street, the convention center and the rest of downtown as well as proximity to south congress street ( cabbed it over the bridge because of heat). The infinity pool renovation was almost finished and it was actually quite nice to use, especially at dusk right before the bats emerge from the adjacent bridge. I didn't care about the small construction staging area, as the important thing was just being able to use a nice pool and chaise lounges after walking in the city on some very hot afternoons. I booked a suite, and the only complaint was the extremely uncomfortable, sagging sofa bed. Hopefully the renovations include brand new sofa beds. The "sleep dial" king bed in the bedroom was fine.

Room Tip: pick a high floor with a river view
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank sjtam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, July 1, 2013
Dear sjtam,

Thank you for telling us about your stay with us. We appreciate all of your feedback. We appreciate all of your thoughts and concerns about the hotel. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for staying with us. We hope you will visit us again in the future.

Sincerely,
Radisson Hotel & Suites Austin Downtown
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (284)
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Toowoomba
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 29, 2013

We went to the V8's motorsport racing and this hotel was pretty good at the time of booking. We were upgraded from a standard room to a suite which overlooked the Colorado. Very big room and a nice sized bathroom. The safe in the wardrobe was not in a good spot. It was sitting on some stool thing and looked like it was about to fall off but it did the job.

I would stay here again if I go back to Austin as it's close to the restaurants in the CBD.

Room Tip: I did see the Standard Rooms and they were good in size, however ask for a corner room as it was a b...
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  • Stayed May 2013, traveled with friends
    • Value
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Helpful?
Thank Olivia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, July 1, 2013
Dear Olivia n,

Thank you for telling us about your stay with us. We really appreciate all of your feedback. We hope that you enjoyed your time in Austin. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Radisson Hotel & Suites Austin Downtown
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Ottawa, Canada
Level 4 Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed June 24, 2013

We ended up with this hotel through Hotwire, and were very pleased. The biggest plus is the location. You can easily walk to the bars on 6th Street, or walk over the bridge to South Congress. Another highlight is watching the bats on the bridge at sunset. Also, we rented a car one day and there was free parking. The decor is a little dated but the room was spacious and clean. Would recommend.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank SJB1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 22, 2013

This hotel was in an ideal location to explore Austin. We had a room on the 3rd floor facing the front of the hotel. It had great views of the city. You can easily walk to the State Capitol and popular 6th Street for a drink and live music. We watched the bats fly out from Congress bridge at dusk right beside hotel which was great. The rooms definitely are dated so once the room refurbishments are complete this hotel will have it all. The room was large and spacious with everything you would need. The lobby was nicely decorated with a cool fish tank. Nice that there is a Starbucks in the lobby. If I was to return to Austin I would definitely stay here again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank babymcg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, June 27, 2013
Dear babymcg,

Thank you for telling us about your visit. We hope that you enjoyed your time in Austin. We really appreciate your feedback. We will pass your great feedback on to our staff. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope to see you again in the future.

Sincerely,
Radisson Hotel & Suites Austin Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level 6 Contributor
132 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed June 21, 2013

I stayed at the Radisson downtown due to a conference at the Austin Conference Center. I was told (by my marketing team) that it was the closest to the convention center and it certainly was. However the Hampton, the Marriott Courtyard and even a few others are closer. But to be fair it’s only a 3 block walk. But when it’s 97 degrees I felt a little wilted by the time I arrived at my booth. The one day it was raining the hotel has a little van service that will take you anywhere downtown for $5.00 and it was well worth it not to get drenched.

I thought the hotel staff was really great. The concierge was extraordinarily helpful and the front desk staff was friendly and accommodating. I requested foam pillows on a high floor and when I checked in the clerk assured me they were already in the room – and they were. I really appreciate that as that rarely happens. Also, they have a TGI Friday’s attached to the hotel which is really convenient when you arrive late into the night. It’s also a great place to sit and have a drink too. The menu and food is the same as all their other locations.
So, the location, the staff, the food options I liked. The room however…..not so much. First of all one of my pet peeves is when a hotel has the remodeling plans displayed in the lobby and then gives me a room that is not remodeled. It’s like they are saying “this is what you would be staying in if we actually cared enough to give you a nice room.” There’s a reason they have a remodeling plan in place and those reasons are evident. They have those pump up beds that are supposed to be comfortable but aren’t. There were two beds in my room and only one worked even though I told them twice about it it was never fixed. I didn’t care because I just used the other one but I thought the next guest might care. The linens were clean but overall I thought the room looked worn and tired. My other colleagues complained about their water pressure but I didn’t have that issue. It’s hard to put into words what exactly was not to my liking. It’s kind of something you almost have to experience. I guess for the price I just expected it to be better. The carpet needed replacing, the window sheers looked grungy and the beds weren’t comfortable.

The phone bedside didn’t work and I could never figure out how to set the alarm and there were no instructions. I know that seems strange but I stay in hotels every week and this alarm thing had me stumped. Then with my bedside phone not working I had to get out of bed to answer the desk phone for the wake-up call. No snoozing option there!

The hotel provided 2 free bottles of water which I really appreciated. The bell staff were polite and friendly when they checked my bag. The pool was a negative edge pool that looked out to a construction staging area. Yes, that’s right, your pool edged into construction. Who would want to see that? Also since it was a staging area and not actual construction why do it there?
If I travel to Austin again I wouldn’t stay here. But perhaps if you do be sure to ask for a room that has been recently remodeled – not one that just shows you pictures of what it MIGHT look like if they gave you a great room.

Room Tip: Ask for a remodeled room.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NaomiBTravelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, June 27, 2013
Dear Guest,

Thank you for telling us about your stay with us. We really appreciate your candid feedback. Thank you for your great comments about that staff. We are happy that you felt welcome. The color boards in the lobby are there to create a sense of excitement about the great changes that will be coming soon to our hotel. The pool construction is nearing completion. We are so excited about this We apologize that their is still fencing around the pool and that we hope to get these last few items completed in a few weeks. Thank you so much for your time. We hope that you will consider us gain in the future.

Sincerely,
Radisson Hotel & Suites Austin Downtown
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Honolulu
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 14, 2013 via mobile

Great location in the middle of downtown Austin, right next to the congress bridge where people can see the bats. Walking distance from Iron Works BBQ. Starbucks and TGIF located in the lobby of the hotel. Space of the room was big, but a lot of construction at the hotel. Windows need to be clean, but the sleep number bed was comfortable. Bathroom was a little moldy. Overall stay it was a great value....

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sher808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, June 27, 2013
Dear sher808,

Thank you for telling us about your stay with us. We really appreciate your valued feedback. We will pass this on to our staff. We use guest feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope to see you again in the future.

Sincerely,
Radisson Hotel & Suites Austin Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Level 5 Contributor
93 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed June 12, 2013

I've stayed in several downtown Austin properties and I have to admit that the standards and service are very high, and that the Radisson did not disappoint. I had a lovely and spacious room overlooking Town Lake, and the location was ideal as I brought my inflatable paddleboard and travel bike (the staff really were great about this and very, very accommodating.) My only issue was that the swimming pool was closed for renovations and it would have been nice to know this in advance (Austin is hot even in June). Never had to wait long for an elevator which was nice for a conference hotel. Good solid choice particularly if you want to be right on Lady Bird Lake.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bruce a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, June 17, 2013
Dear Bruce A,

Thank you for telling us about your stay with us. Thank you for all of your feedback regarding your stay. We are very sorry for your concerns about the pool area. We try our very hardest to deliver that message to our guests. We are sorry for the inconvenience. We will pass this feedback on to our staff. We really appreciate all guest feedback it allows us to make the necessary changes to the hotel to make it better for you, and future guests. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Radisson Hotel & Suites Austin Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel & Suites Austin Downtown

Property: Radisson Hotel & Suites Austin Downtown
Address: 111 E Cesar Chavez St, Austin, TX 78701-4001
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Austin
#59 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Hotel & Suites Austin Downtown 3.5*
Number of rooms: 413
Reservation Options:
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Also Known As:
Radisson Hotel And Suites Austin Downtown
Radisson Hotel Austin Town Lake
Radisson Austin
Austin Radisson

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