I stayed at the Radisson downtown due to a conference at the Austin Conference Center. I was told (by my marketing team) that it was the closest to the convention center and it certainly was. However the Hampton, the Marriott Courtyard and even a few others are closer. But to be fair it’s only a 3 block walk. But when it’s 97 degrees I felt a little wilted by the time I arrived at my booth. The one day it was raining the hotel has a little van service that will take you anywhere downtown for $5.00 and it was well worth it not to get drenched.
I thought the hotel staff was really great. The concierge was extraordinarily helpful and the front desk staff was friendly and accommodating. I requested foam pillows on a high floor and when I checked in the clerk assured me they were already in the room – and they were. I really appreciate that as that rarely happens. Also, they have a TGI Friday’s attached to the hotel which is really convenient when you arrive late into the night. It’s also a great place to sit and have a drink too. The menu and food is the same as all their other locations.
So, the location, the staff, the food options I liked. The room however…..not so much. First of all one of my pet peeves is when a hotel has the remodeling plans displayed in the lobby and then gives me a room that is not remodeled. It’s like they are saying “this is what you would be staying in if we actually cared enough to give you a nice room.” There’s a reason they have a remodeling plan in place and those reasons are evident. They have those pump up beds that are supposed to be comfortable but aren’t. There were two beds in my room and only one worked even though I told them twice about it it was never fixed. I didn’t care because I just used the other one but I thought the next guest might care. The linens were clean but overall I thought the room looked worn and tired. My other colleagues complained about their water pressure but I didn’t have that issue. It’s hard to put into words what exactly was not to my liking. It’s kind of something you almost have to experience. I guess for the price I just expected it to be better. The carpet needed replacing, the window sheers looked grungy and the beds weren’t comfortable.
The phone bedside didn’t work and I could never figure out how to set the alarm and there were no instructions. I know that seems strange but I stay in hotels every week and this alarm thing had me stumped. Then with my bedside phone not working I had to get out of bed to answer the desk phone for the wake-up call. No snoozing option there!
The hotel provided 2 free bottles of water which I really appreciated. The bell staff were polite and friendly when they checked my bag. The pool was a negative edge pool that looked out to a construction staging area. Yes, that’s right, your pool edged into construction. Who would want to see that? Also since it was a staging area and not actual construction why do it there?
If I travel to Austin again I wouldn’t stay here. But perhaps if you do be sure to ask for a room that has been recently remodeled – not one that just shows you pictures of what it MIGHT look like if they gave you a great room.
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- Also Known As:
- Radisson Hotel And Suites Austin Downtown
- Radisson Hotel Austin Town Lake
- Radisson Austin
- Austin Radisson