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“Great location to see this fun town”

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Radisson Hotel & Suites Austin Downtown
Ranked #39 of 201 Hotels in Austin
Certificate of Excellence
Salida, Colorado
Level Contributor
393 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
“Great location to see this fun town”
Reviewed February 15, 2012

We spent one night here, in town for the LBJ Library and some Hill Country hiking and found it to be an excellent location. The Stevie Ray Vaugh monument is very close by along the river (Lady Bird Lake) an easy 15 minutes. The 6th Street music venues are just 5-6 blocks away. The room was spacious and clean, nicely appointed. By joining Carlson Club, we had free wifi in the room. It was handy to have Starbucks right in the lobby and the parking garage ($16 overnight) connected to the hotel.

Room Tip: You chose; city view or lake view.
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank climber_in_CH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, February 18, 2012
Dear climber_in_CH,

Thank you for taking the time to tell us about your recent visit to the Radisson Hotel & Suites Downtown Austin. We appreciate all of your comments. We will pass them on to our staff. They always appreciate hearing they are doing a good job. We are glad that you were able to take advantage of the Starbucks.

Thanks again for your time. We hope that you will stay with us again in the future.

Sincerely,
Radisson Hotel & Suites Austin Downtown
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Mooresville, North Carolina
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 9, 2012

We loved our trip to Austin, it was a quick one night stay at the Radisson Town Lake. Being that the hotel was provided for by my husband's work we didn't have a choice in the hotel, but were thrilled with the hotel and location. It is literally right on Congress where during the right season you can sit out and watch the bats come out of the Congress Bridge. A short 6 blocks to 6th Street. The hotel is clean, modern and has beautiful views of the river and city. {as a side note besides the amazing hotel, I think the Salt Lick BBQ made our WHOLE trip} So if you get the chance stay here and go to the Salt Lick.

  • Stayed February 2012, traveled as a couple
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Helpful?
1 Thank AshandJer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, February 12, 2012
Dear AshandJer,

Thank you for taking the time to review our hotel We appreciate all of your comments. We are glad you enjoyed your view from the hotel. We have a perfect view of the bats. We will pass all of your comments on to our staff. They always appreciate hearing when they are doing a good job.

Thanks again for your review. We hope that you will stay with us again in the future.

Sincerely,
Radisson Hotel & Suites Austin Downtown
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santa fe
Level Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 6, 2012

We had a lakeside room close to the bridge. There was some traffic noise but not unbearable.

The bathroom looked tired but clean and the room was nice.

The parking lot is tricky and narrow, The staff of the hotel, the Starbucks and TIIF were all lovely. Would stay here again.

  • Stayed January 2012, traveled with family
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Helpful?
Thank mildredSantaFe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, February 12, 2012
Dear mildredSantaFe,

Thank you for taking the time to review our hotel. We appreciate all of your comments. Thanks you for telling us about your concerns about the bathroom we are passing these comments on to our management so we can look in to this. We strive as a hotel to provide a clean, safe, and comfortable place to stay.

Thank you again for your comments and concerns. We hope that you will come stay with us again soon.

Sincerely,
Radisson Hotel & Suites Austin Downtown
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Boise, Idaho
Level Contributor
81 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 1, 2012

The rooms at this hotel have the comfort select beds. The housekeeping staff did not reset these beds to a neutral/moderate setting before you check-in. I have never slept in one of these beds before so I was surprised at how unresponsive the controls were when I attempted to change the settings. My wife's side was set to 25 and my side was at 50. On the second night I got them both set to 40 and it was much better. But I had to push the buttons on the controls about eleventy-hundred times before it actually responded. The bathroom was typical, the sink looked old and worn. Nice TV. The thing that I loved is that these guys have a charging station on the nightstand. Two USB plugins, and two regular plugins. So two cell phones and a laptop were good to go. The exterior sign at night facing West had some of the letters not working so it only said "Rad". I think that is better than it actually saying the full hotel name and think they should leave it like that. Especially because they have some cool lights that shine up 10 stories high on that same side of the building and it looks really "Rad".

  • Stayed January 2012, traveled as a couple
    • Value
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Helpful?
Thank Ro22sS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, February 5, 2012
Dear Ro22ss,

Thank you for taking the time to review our hotel. We appreciate all of your concerns and comments. We have passed your concerns about your bed on to our housekeeping staff. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Your comments and concerns help us reach that goal for you and future guests to our hotel.

Thank you again for your time. We hope that you will come stay with us again in the futre.

Sincerely,
Radisson Hotel Suites Austin Downtown
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East Rutherford, New Jersey
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed January 31, 2012

We left Dallas around 8 am and arrived in Austin right on time around 11:30. Being starved for lunch at that point, we were excited that there was a full size TGI Friday's restaurant right inside the lobby of the hotel (and a Starbucks too!). Do know that there is an onsite parking garage that costs $16 a day for hotel guests.

Upon arrival, we were impressed with the decor and comfort of the lobby. There are plenty of sitting areas, mesmerizing aquariums, and a warm fireplace to relax by. Megan at the front desk told us that our standard room was not ready yet (we arrived early), and I casually told her that I had elite status and asked for an upgrade if it was available. She told us that a lakeside view suite with one king bed would be ready in about 30 minutes, which was fine because we were going to have lunch at Friday's before going to the room anyway.

During lunch, Megan called my cell phone and told us that the room was ready when we were. We headed up to our suite (room 1039), and within minutes Megan called us and asked us if everything was OK with the room, which was a nice touch of good customer service. As far as location, the hotel was nested right in the center of town, walking distance to Austin's famous 6th Street and many restaurants (too bad it wasn't bat season in Austin, it would be been cool to see the famous bat colonies). Take a look at some of the pictures we took of our suite and the hotel below.


We were excited that there was a full size (bar included) TGI Friday's in the hotel. It was nice to grab lunch before checking into the room.

The lobby was spacious and inviting with plenty of couches, a warm fire place, and the elk chandeliers were a cool touch.

The living room area of our suite - a bit dated, but clean and spacious.

The desk was situated in the living room of the suite, and was big enough to work comfortably.

The coffee machine was located on a separate nook between the bedroom and living room area.

We were given two complimentary bottles of Dasani water.

The shower was pretty basic, but clean, and had good water pressure and plenty of hot water.

The bathroom sink area was stocked with Radisson's signature Asira product line (Shampoo, Conditioner, Body Lotion & Body Soap Bar).

We shared a very large king size bed, and the bedroom had a door to separate it from the rest of the suite for added privacy.

All Radisson rooms are equip with Sleep Number beds (not my favorite, but my sleep number is 30 if anyone cares).

After a short nap for us in the room, we decided to hit the town and walk to check out 6th Street; believe it or not, Austin seemed to be dead all around (I'm blaming it being Sunday and the Super Bowl playoffs), so we had some dinner and drinks at Manuel's (Upscale Tex-Mex, which ended up being excellent) ultimately because we got a coupon for a free loaded nachos appetizer from the front desk. After dinner, we decided to head back to the room and watch the game (not that we are football fans or anything, but we did feel a sense of obligation to support our Giants...).



Please visit my blog post at http://www.justanotherpointstraveler.com/2012/01/hotel-review-radisson-hotel-suites.html for my complete review including pictures

  • Stayed January 2012, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank aaucello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, February 5, 2012
Dear Aaucello,

Thank you for giving us a very detailed review of your recent stay at our hotel. Your detailed review helps us a hotel to see what exactly the guest is seeing while they are staying. We take all of these comments and take them to our staff.. Thank you for all your kind words about Megan. We will pass these comments on to her to let her know how much she is appreciated.

Thank you again for your time. We hope that you will come see you again the future.
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Houston, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 23, 2012

We stayed here last October for a friend's wedding. The room had a great view, and was very clean. You really can't beat the location for ATX.

The problem for us was that, although we had made reservations for a non-smoking room, once we got to the hotel the concierge told us there were no non-smoking rooms left. While she offered to get the carpet cleaned for us, this meant we had to wait a little longer to get access to the room. This was problematic since we were busy trying to get ready for the wedding and didn't have a lot of time. In addition, the person in line in front of us had a similar problem, and was offered complementary parking, which we weren't.

Overall, I don't believe we will stay here again because for the same price, I believe you can find a hotel in Austin that will honor your reservation exactly as you made it, or at least try to compensate for a glaring error.

  • Stayed October 2011, traveled as a couple
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Helpful?
Thank fifiolin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, January 29, 2012
Dear Fifiolin,

We apologize for your visit in October. We are sorry the non smoking room that you requested was not available to you. We are sorry for any inconvenience that this may have caused you. We appreciate you telling us about that. We have passed these concerns on to the management staff. They are currently looking into this situation, to insure that this doesn't happen again. We strive as a hotel to provide a clean, safe, and comfortable place to stay.

Thank you for you time. We hope that you will consider us again in the future.
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Humble, Texas
1 review
Reviewed January 20, 2012

The hotel is a nice hotel, slightly above average for a hotel in quality. Great location, but the staff seems to have missed a few lessons in having common sense with customer service. We have stayed here a few times for work related reasons. One of the times, I was driving into Austin with 3 very young, tired children and my husband wasn't going to be able to meet us at the hotel until after midnight. My husband called to let the hotel know that I would be arriving early with our children (something that happens frequently with his line of work) and the staff told him they will not release the room to me. We have never had that be an issue in all our years of traveling.

  • Stayed November 2011, traveled with family
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Helpful?
Thank alwaysinhotelsfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Radisson Hotel & Suites Austin Downtown, responded to this review, January 22, 2012
Thank you for taking the time to review our hotel. We apologize for you recent visit. We have alerted the management about what happened to you. We are sorry for any inconvenience this may have caused you. We strive as a hotel to provide great customer service for you and future guests to our hotel. We are sorry that you were not satisfied.

Thank you again for your time. We hope that you will consider us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel & Suites Austin Downtown

Property: Radisson Hotel & Suites Austin Downtown
Address: 111 E Cesar Chavez St, Austin, TX 78701-4001
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Austin
#59 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Hotel & Suites Austin Downtown 3.5*
Number of rooms: 413
Reservation Options:
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Also Known As:
Radisson Hotel And Suites Austin Downtown
Radisson Hotel Austin Town Lake
Radisson Austin
Austin Radisson

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