My husband and I were headed to my hometown of Austin for Christmas, but did not want to stay with family. I wanted to have a nice quiet place to retreat to after the festivities were complete.
I got a great rate through Expedia, and hadn't been to Esther's Follies in about 15 years, so thought it would be fun to share that with my husband. And the Omni is VERY close to the happenings on 6th Street.
The valet staff and the front desk staff were all very accommodating and courteous. They were all eager to provide directions and local help (which we didn't really need, since I'd previously lived here for twenty years).
Our room was on the 5th floor, overlooking the inside of the atrium. We arrived Friday afternoon, the 22nd, and really liked the look of the lobby/atrium area. Mr. miselainis wanted to try out the wireless, and also wanted to kick back for awhile with a beer, so he headed to the bar and did a little surfing.
I wanted to grab a quick room service meal before heading to the Follies. He was still full from lunch. I ordered the mixed greens salad with the lemon rosemary vinaigrette, and also asked the person taking room service orders (who sounded as if English was her second language) if the side of fruit on the children's menu was all melon; that I'd like a side of fruit, and some yogurt, but I didn't want all melon because I don't like it. She said no, that there were other fruits on the dish. Fine.
Room service was delivered, and the wrong salad sat on my tray. It was a spinach salad, which was still good, but not what I ordered. The lemon rosemary vinagrette dressing was quite good. However, she had obviously misunderstood my request for NO MELON of any kind, since that was the only type of fruit on the plate-- honeydew, canteloupe, and watermelon. I was annoyed.
Upon our return from the follies, we hit the sack pretty hard and found the bed to be very comfortable, the pillows nice and fluffy, the room clean and tidy, and the room temperature was easily adjustable.
The toiletries are from Institute Suisse, and the lotion, shampoo, and conditioner are each based on a different botanical substance-- like ginseng, aloe and honey, or chamomile. The shower pressure was good the three times I was in it. The toilet pressure was not quite as good-- often requiring two or three flushes.
We tried the restaurant, Ancho's, Saturday morning. The same problem seemed to be present there with a waiter whose first language was not English. I ordered the egg white omelet listed on the menu, which included bell peppers in the contents. I asked the waiter specifically several times for NO PEPPERS in the omelet.
I also asked if I could get a side dish of fruit, but that I wanted NO MELON. I also repeated this at least twice, since he didn't seem to be making notes about my special requests.
Sure enough, the omelet arrived laden with peppers (which I picked out). This then left the food cold. And the side plate of fruit contained, once again-- honeydew, canteloupe, and watermelon, plus one small chunk of pineapple. Which was especially frustrating since my husband's pancakes arrived with berries decorating the periphery of the plate. Which was what I wanted.
I told him that I had specifically asked for no melon, so he looked at me quizzically. I said, "Could you at least remove the canteloupe from the plate? I get sick from smelling it. Maybe put some strawberries on it?" Which he did. But by then, breakfast was ruined for me. I barely ate half my omelet which was completely tasteless AND cold by now. Plus I fnished the pineapple and strawberries, and was still famished when we left.
When we returned from a day out with my mother, we ordered room service again. I get very tired very easily, and sometimes it is just easier than having to go out to eat while I'm traveling. The roast chicken and mashed potatoes were delicious, well-prepared, and most importantly, they were what I ordered. Coincidentally enough, the order had been taken by a native English speaker.
When we tried Ancho's again the next morning (Christmas morning-- not many other places open), I decided to make my order less complicated, and had the Eggs Benedict, which were very good. I also got wise and asked for a side dish of MIXED BERRIES. Our waiter was a native English speaker, and got the order totally correct. He was friendly, efficient, and did a good job.
I'd love to give the hotel an Excellent rating. But quite honestly, based on the meal service I got within about a 12 hour period the first night and day there, I can't. I would suggest that they use waitstaff and room service employees who can fully understand the orders they are taking. Customers shouldn't have to try to figure out how to phrase their orders so that they are understood.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Omni Hotels & Resorts, Travelocity, Priceline, Hotels.com, Cheap Tickets, HotelsforEveryone, Cancelon, Hotwire, TripOnline SA, HotelQuickly and getaroom.com so you can book your Omni Austin Hotel Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Omni Austin
- Austin Omni