First of all I am sorry for the delay in writing this review. My husband, teenage daughter and I went to Austin in April to watch our older daughter play tennis. We booked directly through Omni, which was chosen because of reviews on this page.
I was very specific when I book the room: non-smoking, 2 beds, and I did upgrade from the basic room. (Note to all: always bring your paperwork from online confirmation. Do not bring only your conformation number).
Check-in: We arrived at the hotel at 12 midnight. I called the day prior to check in to confirm our reservation and time of arrival. All was well. When we arrived however it was a different story: They lost our reservation. Out came our paperwork. And yes, they had a room...smoking and a king bed. My husband said, very quietly..no. Then they offered the lowest non smoking, king bed with rollaway. No, thank you. Then we were offered an upgraded room, one night only. (Did I mention that it is now 12:30 at night, we were tired and hungry?). My husband and i were very polite, as was reception. They were really trying to find us a room, when the supervisor came out (everyone working behind the desk was YOUNG, probably college students), and pointed to a room. It was an upgrade, for the whole weekend. We said thank you. And went upstairs to a two bedroom, two bath suite! It had two balconies and a full kitchen (which I didn't visualize using, but we did). Our bellman said that room service was closed but he could get us chicken caesar salads and soda. Again, thank you. We ate and slept..
It is amazing how a nice room can lift the spirits on even the reluctant teenager.
The staff was very helpful with directions and restaurants. They recommended Stubbs, just a few block way away. (with the caution that you had to cross over at one street because of a honeless shelter, not a problem).
Food was just so so for breakfast. We ordered off the menu once, and had the buffet twice. But the staff again was quite nice.
We experienced our first real lightning storm with storm warnings. A bellman heard us discussing it...(I made the comment that at least you had warnings as opposed to here where earthquakes just happen.) and told us while there would porbably not happened, should alarm bells go off procede downstairs and we would be taken care of for the duration.
All in all, the Omni was a really good choice for location, staff interaction, and especially for the price we paid.
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- Also Known As:
- Omni Austin
- Austin Omni