Well--we had our wedding reception at Sheraton Austin. 150 guests from all over the state and country and it was HORRIBLE!!! The wedding coordinator was nowhere to be found most of the time and they failed miserably in coordinating various aspects of the reception, including the limo to transport the bride and the shuttle to transport the guests. The event was understaffed and our guests were left waiting for food and in long lines at the bar. When the food was finally served it was not edible . . . they served raw pork and several guests got violently ill. They sell you on their service and good food and fail miserably on delivering what was promised. Lastly we blocked rooms for our out of town guests and many complained about bad customer service at the front desk and many had to wait for hours before they could check in. Some families did not get the rooms they had booked and had to split up among rooms with their kids. As the bride and groom we had a room at the hotel and the service and room was horrible. When we checked in the room was a mess. The bathroom was dirty and did not have towels. We had to call housekeeping three times before they brought us toilet paper. I would run far away from this place.
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- Also Known As:
- Sheraton Austin
- Austin Sheraton