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“Awesome Hotel Lounge” 5 of 5 bubbles
Review of Sheraton Austin at the Capitol

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Sheraton Austin at the Capitol
Ranked #91 of 197 Hotels in Austin
GreenLeadersSilver level
Dallas, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Awesome Hotel Lounge”
5 of 5 bubbles Reviewed April 16, 2014

I travel to Austin almost every week and this is my favorite hotel I've stayed at yet! The staff is always friendly and I love going up to the lounge at night. The guy who works the night shift, Kaleo, always has a smile on his face and always has dessert sitting out for you. Kaleo is one of the best parts of this hotel!

Room Tip: Higher floors have a better view of the capital or downtown
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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928 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
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English first
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 12, 2014

Very nice room. Free 16 oz. water but be sure to read the tag on the water bottle the 32 oz. was $3.50. Free Starbucks in the room too. The cream & sugar packet was old, sugar was hard. For making a Green Choice not to have housekeeping you can get a $5.00 food & beverage voucher or 500 SPG Starpoints at check out. Which is a nice perk.

Green Features: Love the Green Choice perks. By not having housekeeping everyday you can receive a $5.00 food & beverage voucher or 500 SPG Starpoints.
  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vahat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed April 11, 2014

The Sheraton Austin @ the Capitol is a typical Sheraton hotel. The rooms are decently appointed, although it was starting to show it's age, but not yet to the point of being unreasonable. The bedding was adequate as well, I've been in worse Sheratons, but I've also been in better ones.

The desk staff was friendly and helpful. I did not really have an opportunity to use the housekeeping staff.

The restaurant had nice food and the wait staff was helpful if a little distracted, but nothing too bad. I only ate lunch/breakfast there, so I don't know how dinner time was.

The location of the hotel is just off the freeway, which makes getting around Austin fairly easy. However, since it's just off the freeway, it's a little farther to walk to any of the nightlife from the hotel. It's possible for sure, but it's a little bit of a hike, again not too bad though.

All in all, it's a decent hotel, maybe a little overpriced for what you get, but just about middle of the road. You could do worse.

  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Josh Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave B, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review, April 14, 2014
Dear Valued Guest,

I appreciate your time to review our hotel. I am happy that the staff were able to meet your expectations and you enjoyed the convenient location of the hotel. We will definitely help you with getting transportation to the nightlife the next time you stay with us! We hope to see you soon!

Best,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
146 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 bubbles Reviewed April 9, 2014

We stayed here for a night for a UT function and were very disappointed. On a whole, the place is very nice and clean--especially the downstairs bar, I would say that's the highlight of the hotel. But service was slow checking in, it took us 15 min (I am not exaggerating) to get an elevator going up and then 10 min to get one to come back down. We parked our own car, but then when I wanted to grab a cab they told me I should just go down to the corner and try to find one. I would not suggest this hotel to anyone.

  • Stayed March 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank fletchco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave B, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review, April 10, 2014
Dear Valued Guest,

I am happy that our Lobby Lounge exceeded your expectations. I do sincerely apologize about the elevators and we are currently finding a solution to that issue. I am saddened that we were not able to assist you in obtaining a taxi upon request. We will follow up on that issue as well and we hope you will give us another chance!

Best,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Austin hotels

Boston, Massachusetts
2 reviews
4 of 5 bubbles Reviewed April 1, 2014

Have stayed here a few times now. Really enjoy the Club Lounge. Kaleo is fantastic!! Had the pleasure of seeing him again this week! He is an asset to this Sheraton Club Lounge and provides wonderful customer service. He engages guests in conversation and welcomes them each evening. Rooms are comfortable, clean and have great views. Staff is friendly and willing to help with any guest concerns. Buffet at Landmark restaurant was outstanding. Unfortunately, the elevators on each stay have been less then wonderful. They are delayed and seem to stop on their own schedule. Elevators are clean, but really need repair to function adequately. Great location to all Austin has to offer. Would recommend staying here for any Austin visit.

  • Stayed March 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank R D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 1, 2014

stayed here on our way to san antonio, Kaleo give us suggestions what to do with around the city specially activities for the kids......He really is an employee that cares about the guests staying in this hotel........
thank You!

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marcusking736
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 bubbles Reviewed March 30, 2014 via mobile

Stayed at the Sheraton for a week on business. Had the pleasure of having Kaleo help us out up in the Sheraton club. He was very kind and made the stay very pleasant. My only complaint were the elevators. They took forever. The staff at the valet was also very helpful.

Stayed March 2014, traveled on business
Helpful?
Thank Todd R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave B, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review, March 31, 2014
Dear Valued Guest,

Thank you so much for taking the time to write about your experience at the Sheraton Austin. We are happy that our staff exceeded your expectations and we deeply apologize about our elevators. They will be fixed by tomorrow! I hope you will come and visit us again soon!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Austin at the Capitol

Property: Sheraton Austin at the Capitol
Address: 701 E 11th St, Austin, TX 78701-2622
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Green Hotel in Austin
#63 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Austin at the Capitol 3.5*
Number of rooms: 361
Reservation Options:
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Also Known As:
Sheraton Austin
Austin Sheraton

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