I forgot my toothpaste, noticed after showering, so called reception. Advised that a small guest tube would be brought up by housekeeping. 30 minutes later, no toothpaste so called again. Once again promised it would be sent up. Twenty minutes later I was called to say the hotel had run out so I would have to go to the gift shop in the lobby. I dressed went down and the shop was CLOSED! Spoke to the concierge who was very apologetic and went behind reception and appeared with a tube of toothpaste. Then I tried to dry my hair and no hairdryer, once again called reception but no hairdryer until I returned at 10pm.. Only one robe but two guests! This is supposed to be a 4 star establishment, very poor service and would not recommend. We travel each year to the US and move around hotels in different States, Sheraton has been the worst by far. Families eating Subway takeout on the indoor pool area, it just got worse.
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- Also Known As:
- Sheraton Austin
- Austin Sheraton