I just returned today from 2 nights at the La Quinta in Austin, TX on Oltorf. I am an Elite member. I feel the need to provide the following information regarding my stay.
I awoke the 2nd morning to find a $20 ziplock bag of Robertson’s Beef Jerky on the floor that I purchased in Salado on the way down from Irving, TX. I picked up the bag of jerky and noticed it had torn holes on the bag and beef jerky seemingly gnawed at. The bag was lying on floor in front of the refrigerator I requested which had a very moldy smell from underneath it. I’m pretty sure this was where a rodent dragged my jerky and then fled under the refrigerator.
This amazed me as I have never had this experience but once in my life in the 70s. I immediately moved out. That place was eventually condemned and destroyed. It will take a whole lot of courage for me to be brave enough to stay at another La Quinta. No one should have that experience.
As I checked out around 11am, I informed the front desk and showed her the beef jerky bag. She wouldn’t touch it. I was informed the manager was not there. I left my name and phone number.
When I returned home, I received a message from the manager. After talking to the manager, he said he would get back to me regarding the situation.
Besides the evidence of a rodent in the room, a moldy smell and losing $20, there was an issue with the carpet and the maid service. The carpet turned my feet black leaving black footprints as I entered the shower and the maid service repeatedly slammed a door at least a dozen times in the room next to me.
This room was considered an upgrade.
The manager got back to me after 5 days. His resolution was to reimburse me for 2 nights and one additional night and was told there was no evidence of a rodent in room #163. Sorry to say, that is not even close to make amends for having a rodent in my room. I will never stay at the La Quinta on Oltorf again and I'm amazed to be told there was no rodent in the room.
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- Also Known As:
- La Quinta Inn Austin Oltorf Hotel Austin
- Austin La Quinta
- La Quinta Austin