I arrived and was unable to find parking, after going around the parking lot several times I asked the parking attendant if they had space or not and she had me park in the fire lane. I couldn't believe they had me parked there but there was already in the fire lanes. In their defense they appear to be building a new parking multi=level parking lot. Check-in was fine except for the fact that they wanted a $50 per day deposit ($150) since I was paying cash. The other members in my party were not required to pay this because the system was having problems. The room was decent but seemed a little small. The Air Conditioner system appears to have a sensor so it shuts down when there is no movement so I woke up and had to get out from under my blankets till it cooled down again. The room was not made up after my first night but was done the second. Checkout was very efficient and I thought all was well until later in the evening during my trip home I found out they had placed a hold on my account for one days rate. I called the front desk and they could not figure out the reason that my debit card was zapped since I had paid for my room and deposit in advance. It has been 2 days and still funds are being withheld. Overall I was not impressed it is a beautiful facility but I have gotten better overall service in a super 8 motel in Austin. As you can tell I am not a satisfied customer but it wasn't just one problem there were numerous.
- Official Description (provided by the hotel):
- Located in downtown Austin on the shores of Lady Bird Lake, the Hyatt Regency Austin is a full service hotel which offers cool, contemporary new guest rooms. Situated along the Hike & Bike trail, the hotel is within walking distance to all of Downtown Austin's major entertainment districts, and 7 miles from Austin Bergstrom International Airport. ... more less
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- Also Known As:
- Hyatt Regency Austin Hotel Austin
- Austin Hyatt Regency
- Hyatt Austin