As a weekly business traveler, I am prepared for "worn" hotels -- the Hyatt's sleeping rooms are average to a bit dated (color theme mostly brown). However, I always check out the air filters -- here changed on March 4th (hand written on the filter) -- big bonus points for that as about 1 in 100 hotels have clean air filters in the sleeping rooms.
However, the staff makes up for the dated sleeping rooms. Here's an example -- due to my own scheduling error, I needed a late check out. Even though the hotel is busy (full or nearly full), they worked with me to offer a 2:00 p.m. check-out. Again, due to my meeting time error -- and desire to change out of my suit before catching a plane -- I needed a later check out, but did not want to ask.
Elisabeth in convention services check with me to see how I was enjoying the hotel (I am here as a guest). I told her my plight -- she worked magic and obtained a 3:00 p.m. check out with a smile and even bought me a cup of coffee -- the only other time I have ever had that kind of customer service was at a Ritz Carlton where we were the meeting host.
Hopefully someone in Hyatt Social Media takes note of Elisabeth's effort -- I felt like an honored guest.
- Official Description (provided by the hotel):
- Located in downtown Austin on the shores of Lady Bird Lake, the Hyatt Regency Austin is a full service hotel which offers cool, contemporary new guest rooms. Situated along the Hike & Bike trail, the hotel is within walking distance to all of downtown Austin's major entertainment districts, and 7 miles from Austin Bergstrom International Airport. ... more less
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- Also Known As:
- Hyatt Regency Austin Hotel Austin
- Austin Hyatt Regency
- Hyatt Austin