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“Currently # 53 in Austin for a reason!” 2 of 5 stars
Review of Hyatt Regency Austin

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Hyatt Regency Austin
Ranked #19 of 195 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
Ramona, California, USA
Level Contributor
89 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Currently # 53 in Austin for a reason!”
2 of 5 stars Reviewed November 16, 2012

I stayed at the hotel for 4 nights in November 2012 for business. Whereas I found the staff to be friendly and accommodating and the food decent, The facility is worn and the decor in serous need of updating. The actual check-in / front desk areas looks as if it has recently been improved, the rest of the hotel is bathed in hideous orange fireworks carpet and a 1970 motif. If a retro look was the object, well it missed. The same reindeer moss orange, red and gold ice cream cone objects have been in lobby at the base of the escalators for 5+ years with an increasing layer of dust accumulated every year. The fit and finish in the guest rooms is not being maintained with the bathroom of particular disrepair. The front of the basin is stained in dark walnut and it clearly has been scratched and un-maintained. The wastebaskets are brown wicker with the paint chipping from the rims. The tub, corners and caulking are all in need of some Clorox and have signs of mildew. The rack rate is >$200 night, or there about. If I had paid that much I would have certainly been more disappointed. In the evening the noise level coming up from the lobby bar is deafening. The fact that complementary ear plugs are provided in the nightstand in little compensation for uncontrolled guests who have over imbibed. If you have a choice - stay elsewhere!

  • Stayed November 2012, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank J Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSupport, Social Media Mgr at Hyatt Regency Austin, responded to this review, November 20, 2012
Thank you for writing your review, your opinions are of the highest importance to us. Please accept this sincere apology about your room conditions you had during your stay. I've alerted the housekeeping department about your concerns. We do value your feedback as our goal is to ensure that all of our guests leave 100% satisfied. Should your travels bring you back to Austin please feel free to contact us. We'd love to have you try our property again and experience it the right way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,426 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (346)
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English first
Saint Louis, Missouri, United States
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 9, 2012

I stayed at the Hyatt in Austin for a 3 day seminar, and overall the experience was great. The banquet staff was very attentive and made sure we had everything we needed and requested, even when it was simple as lemons for tea or an extra bottle of water. I was very impressed with the hotel despite the minor issues with room location and keys not working upon arrival and a less than professional clerk who didn't want to extend 1 hour for a late check out request. I completed their online survey after my visit noting the minor incidents and the manager so graciously sent me a personal email apologizing for the minor incidents and comping one night of my stay. That type of service makes you truly feel like a valued customer and I have already booked another stay at a Hyatt in Chicago for an upcoming trip. Great Customer Service, excellent location, very nice people and a true attention to detail.

Room Tip: The hotel is conveniently located downtown on the waterfront. There is a very popular running/walkin...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank AJBell1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSupport, Social Media Mgr at Hyatt Regency Austin, responded to this review, November 12, 2012
Thank you for your recent review! We are so pleased to hear that you enjoyed your stay. Our guest's happiness is always our first priority so it's great to see our follow-up being rewarded. How wonderful that you're off to another Hyatt already. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 24, 2012

This is the main hotel I stay at in Austin because I have status membership with Hyatt. I would highly recommend looking at other choices.

The wifi is painfully slow, but that's the case at most hotels. The hot breakfast buffet is ridiculously expensive, $17.50. Parking is $14 a day. The view of bat bridge is mediocre, even the receptionist said so herself. The bats fly away from the hotel and at night, it's very hard to see without actually being on the bridge.

Also, bring earplugs because the way the hotel is built, it's very resonant. You can always hear the lobby very loudly, and its especially bad on the lower floors.

The hot water tends to fade in and out, but it always comes back as long as you leave the shower on for long enough; not very eco-friendly. Also, my sheets have some stains on them.

The location however is great. The gorgeous walking path along the river is right outside of the hotel. Great for exercising.

Overall, the amenities are not at all impressive. There are much better hotels that are a reasonable drive north on IH-35. The Doubletree there for example is under $100 a night, with a complimentary cooked to order breakfast buffet and free parking.

Room Tip: Bring earplugs!
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  • Stayed October 2012, traveled on business
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank kjc2133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSupport, Social Media Mgr at Hyatt Regency Austin, responded to this review, October 29, 2012
Thank you for telling us about your stay with us. We appreciate all of your comments about the hotel. We're surprised to hear you couldn't see the infamous bat bridge from our hotel which is right next door. We understand the issue of noise in an atrium-style hotel which is why we provide complimentary earplugs in the bed stand for sensitive guests. Please accept our sincere apology about your unclean room. Your comfort is always our top priority so we hope you can consider us again for your next Austin venture.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Canaan, Connecticut
Level Contributor
135 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed October 21, 2012

Located on the bank of Lady Bird Lake, the Hyatt is close to both downtown and SoCo, the fun district. The staff are very nice, the facility clean and bright. My room was large and comfortable. TV reception was mixed but all else went well. I do find this open Atrium style of facility where all rooms open off of a tiered central court to be bright and pleasant compared to the traditional dark hall design. At the same time, the floors cried out for live plants since the interior seemed so sterile. Located across from downtown gives the hotel and restaurant a wonderful view and easy access to the lakeside walking path. If the price is competitive, this is an excellent choice to stay at.

Room Tip: Ask for a room facing the lake/downtown. Do not take a room near the elevators, they have a unique a...
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Californiac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattSupport, Social Media Mgr at Hyatt Regency Austin, responded to this review, October 26, 2012
Thank you for your recent review. A waterside Gem? Now that's a term we will have to steal from you. We're thrilled to hear about your stay and will take your comments into account.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nyc
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed October 18, 2012

The service at this hotel is outstanding. I've traveled all over the world and went to Austin for a family occasion and it necessitated very specific room requests. Both the reservations manager (Daniel) and the Front Desk Manager (Matt) were extraodinarily helpful. Throughout the stay, the rest of the staff were also wonderful.
We loved the location on the lake with all the water activites and trails right at the doorstep. Also, if you have a room facing the water, the views of downtown Austin are fantastic.
The rooms were great-I was told they are larger than that at the Four Seasons. Everyone in our party were extremely satisfied and would return again in a heartbeat.

Room Tip: Get a room that faces the lake-stunning views of Austin at night!
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank redgoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Woodlands, Texas
Level Contributor
94 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed October 11, 2012

A terrific location on the water in downtown Austin is tempered by mediocre, bland rooms; tiny, old bathrooms and horrible HDTV reception. As the hotel is 1980's style, the rooms do not have enough electrical outlets for todays traveller. The staff is very pleasant and the room service burger is well above average. Would stay there again due to location, but for over $350 per night it is VERY overpriced and there is absolutley nothing about the facility that warrants that price.

Room Tip: Ask for water view on a lower floor for best views.
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  • Stayed October 2012, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Bookshelfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
98 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed October 6, 2012

I was in Austin for 3 nights, 4 days for business at the University. There were a lot of hotels booked, so honestly this wasn't my first choice, but it worked out real well.

It lived up to Hyatt Regency standards, with quality room, comfortable bed (the TV HD quality could be better). I had a business package special that included breakfast buffet each morning, a shirt laundered each day, free internet, free bottle of water. It was really a good deal, especially the shirt pressing...it was sweet.

The location isn't the greatest if you want to enjoy downtown. You either have to walk across the 1st street or Congress bridge. Maybe a 15 - 20 minute walk depending on where you're going.

The Hyatt workout room lived up to its good standards with cool towels, lots of machines. It is also right next to a great trail and there are tons of people on it.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Dan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Austin

Property: Hyatt Regency Austin
Address: 208 Barton Springs, Austin, TX 78704
Phone Number:
Location: United States > Texas > Austin > South Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Austin
#14 Green Hotel in Austin
#32 Business Hotel in Austin
#32 Romantic Hotel in Austin
#38 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Austin 4*
Number of rooms: 448
Official Description (provided by the hotel):
Located in downtown Austin on the shores of Lady Bird Lake, the Hyatt Regency Austin is a full service hotel which offers cool, contemporary new guest rooms. Situated along the Hike & Bike trail, the hotel is within walking distance to all of Downtown Austin's major entertainment districts, and 7 miles from Austin Bergstrom International Airport. ... more   less 
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Also Known As:
Hyatt Regency Austin Hotel Austin
Austin Hyatt Regency
Hyatt Austin

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