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“Nice hotel near downtown Austin” 4 of 5 bubbles
Review of Embassy Suites by Hilton Austin - Downtown/Town Lake

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Embassy Suites by Hilton Austin - Downtown/Town Lake
Ranked #64 of 197 Hotels in Austin
Certificate of Excellence
Augusta, Georgia
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Nice hotel near downtown Austin”
4 of 5 bubbles Reviewed October 29, 2013

Good location close to both 6th street action and S Congress shops and restaurants. Like all Embassy Suites, the rooms are spacious, but we did have problems with not being able to set the clock (oddly, we're told only the "engineers" can set their clocks - also experience this in San Antonio Embassy). Clock was 2.5 hours off which was annoying. WHy doesn't the housekeeper notice and get it fixed? Toilet seat was also very loose...again, poor attention paid by housekeepers to keep maintenance informed. Lastly, the AC went out at a crucial time getting ready for a formal event. Hot ! The "engineers" fixed it within 90 minutes while we were getting showered and dressed. Free happy hour great! Nice complimentary full breakfast, but coffee kept running out on consecutive days ! Overall, average hotel because employees have to be asked to fix stuff or bring out coffee.

Room Tip: Try to get a corner room.....better views and sometimes 2 windows
See more room tips
  • Stayed October 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,053 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
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English first
Philadelphia, Pennsylvania
Level Contributor
129 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed October 26, 2013 via mobile

In a great location if you have a car. Midway between SoCo and downtown activities. Self-parking is easy in the garage next door. We were put on the top floor, the premiere level, which only meant complimentary bottles of water and bags of trail mix.

Extremely dated decor, including plastic ivy throughout. Complimentary breakfast is pretty plain, but gets your day started. Everything, including our bathroom, was spotlessly clean!

Stayed October 2013, traveled as a couple
Helpful?
Thank TravelerPhiladelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corpus Christi, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 26, 2013

I always get good, consistent service and accommodations with Embassy Suites. This time was no different. Nice lobby and great bar! The staff was welcoming, the rooms were nice and spacious. The internet connection was scarce and the noise in the morning was annoying; but that definately will not deter myself from staying there again. Very pleasant experience!

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Angela1306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prosper, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 25, 2013

Great stay. Great beds and room. A bit noisy around 7-8AM in breakfast area from our room. Disappointed in the breakfast buffet. Great location to walk to lots of night life, see the bats, and sight see. I would stay again.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank WoodySmith1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level Contributor
108 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed October 23, 2013 via mobile

The hotel is in a great location and the rooms are very nicely decorated. The issues I had were: 1. Internet connection was terrible. 2. Walls were thin- could here people coughing next door. 3. Breakfast buffet was basically fruit and cereal or stand in line for cook to order. This made a very long wait for hot food.

Stayed October 2013, traveled with friends
Helpful?
Thank jantexHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lometa, texas, United States
1 review
5 of 5 bubbles Reviewed October 15, 2013

I love staying at the Embassy Suites downtown Austin! The location is the best, the staff is very efficient, the lobby and bar area is a great place to meet friends and enjoy an evening drink. The breakfast buffet is always great and the rooms perfect for relaxing and enjoying your stay in Austin!! I don't want to stay anywhere else while attending the ACL fest!!

  • Stayed October 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Cynthia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed October 15, 2013

We stayed here for our annual trip the the ACL Music Festival. This was a great hotel to stay in for ACL. It is walking distance to Zilker Park and they serve a good complimentary breakfast. In addition, the spacious room easily accomodated 4 women. We will be back next year!

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Austin - Downtown/Town Lake

Property: Embassy Suites by Hilton Austin - Downtown/Town Lake
Address: 300 S Congress Ave, Austin, TX 78704-1221
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotel in Austin
#27 Family Hotel in Austin
#38 Business Hotel in Austin
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Embassy Suites by Hilton Austin - Downtown/Town Lake 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
Austin Embassy Suites
Embassy Suite Austin Downtown

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