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“Great staff. Not so great housekeeping.” 4 of 5 bubbles
Review of Embassy Suites by Hilton Austin - Downtown/Town Lake

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Embassy Suites by Hilton Austin - Downtown/Town Lake
Ranked #74 of 200 Hotels in Austin
Certificate of Excellence
1 review
“Great staff. Not so great housekeeping.”
4 of 5 bubbles Reviewed October 6, 2013

Staff was friendly and accommodating made the stay much better. Housekeeping is not thorough. On the second night there was hair in the sheets that was not mine. On the third night there was I dead bug in the sheets. It was late at night and they sent up a maintenance guy He didn't understand why I wanted the entire bed stripped and remade with new sheets. He thought it was enough to just take the one sheet off and replace that.

When they came in during the day they only took out trash and left towels. Didn't wipe anything. Room just never felt clean. Unfortunate because the staff is great.

  • Stayed October 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Subshne0407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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973 reviews from our community

Traveler rating
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    131
    74
    71
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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English first
Austin, United States
2 reviews
5 of 5 bubbles Reviewed October 4, 2013

This hotel is in very good condition and is located in the center of activities in Austin, TX. It offers a great value, and exceptional quality, and the staff is extremely friendly and helpful. I highly recommend this hotel when you are visiting Austin for a short stay or an extended stay.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
1 review
5 of 5 bubbles Reviewed October 4, 2013

Great facility. Located just on the edge of downtown area with easy access to Riverside, Foodtruck yards and 6th Street. Staff was nice and room was quite large with separate living and sleeping areas. Beds are very firm. Breakfast in the morning and evening reception are nice touches.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Ulm, Texas, United States
1 review
5 of 5 bubbles Reviewed October 2, 2013

Our daughter got married in Austin at the W Hotel. We decided that the value the Embassy Suites offered was were we wanted our guests to stay. We had a large room block for our guests. The staff went above and beyond every step of the way to accommodate every need we had. We had the Presidential Suites which was by far a steal! Very spacious, comfortable and had great views. We had a hair dresser and make up artist in the same room working on 8 women throughout the day and we were more than comfortable. Engineering even brought was a box fan when we needed extra air circulation. For the money the Presidential Suite was for sure the way to go. The bellmen were so helpful in our loading and unloading process and the front office staff were super to work with. They were so nice and polite and literally said yes to everything we needed. Michael arranged transportation for our groups to the W and it went off flawlessly. We did our share of after hours celebrating as well and I was concerned we might have been loud, but because the bar downstairs opens into the atrium I was glad to see and hear we weren't the only loud one. Everyone had a great time and loved their stay in Austin. Craig was out sales manager and from our original contact with him in Jan, he was great. Although the Embassy Suites is a little older of a hotel, it's clean and has moderate updates downstairs. The Presidential Suites is completely remodeled and well decorated. I will take great service any day over updated décor and The Embassy Suites in my opinion offered great service at very reasonable price!

Thanks Embassy Suites, you gave me one less thing to worry about on our wedding weekend!

Room Tip: LOVED the Presidential Suites, 2 king beds and private baths, large circular couch, huge TV bar are...
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deerfield Beach
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed September 25, 2013

Good choice with spacious room and great location ( short walk to central Austin and 6th street; easy drive to the airport as well .
Breakfast was included,
Rooms were fine, good internet connection and good A/C. Overall pretty happy with the choice of hotel and wouldn't feel unhappy about staying here again.
Stayed 2 nights Sep/2013

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank 40Florida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed September 14, 2013 via mobile

The room is spacious and kept very clean. Each morning they have free breakfast made to order, but they don't have waffles, which other Embassy Suites do have. While they have a shuttle service that we used a few times, the wait was very long for what seemed like only one shuttle van they had. We stayed on a very popular weekend, they should've had a few shuttles going. All of the staff were very nice and accomidating. The hotel pool left a lot to be desired! It was small and felt like sand particles in some parts of the bottom of the pool. The pool was heated and not very refreshing.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mindypro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Pedro, Mexico
2 reviews
5 of 5 bubbles Reviewed September 14, 2013

We requested a quiet room in a noisy city, and got one. None of the hotel activities could be heard from our room, either. Good breakfast, many choices, quick check-out. Only minor problem was hot water--the faucet for the shower should be turned toward the "up" position first, then toward the left.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Roberto B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Austin - Downtown/Town Lake

Property: Embassy Suites by Hilton Austin - Downtown/Town Lake
Address: 300 S Congress Ave, Austin, TX 78704-1221
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotel in Austin
#27 Family Hotel in Austin
#38 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Austin - Downtown/Town Lake 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
Austin Embassy Suites
Embassy Suite Austin Downtown

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