Staff was friendly and accommodating made the stay much better. Housekeeping is not thorough. On the second night there was hair in the sheets that was not mine. On the third night there was I dead bug in the sheets. It was late at night and they sent up a maintenance guy He didn't understand why I wanted the entire bed stripped and remade with new sheets. He thought it was enough to just take the one sheet off and replace that.
When they came in during the day they only took out trash and left towels. Didn't wipe anything. Room just never felt clean. Unfortunate because the staff is great.
- Official Description (provided by the hotel):
- Located in the heart of Austin, Texas on South Congress Avenue, the Embassy Suites by Hilton Austin Downtown/Town Lake hotel offers convenient access to many attractions. Situated opposite the scenic Lady Bird Lake and its surrounding hike and bike trail, this downtown Austin hotel is the ideal destination for extended stays and short breaks. Find entertainment for the whole family at the trendy Warehouse District, historic 6th Street, Barton Springs Pool and the South Congress ‘SoCo’ shopping district. Highlights •Downtown all-suite Austin hotel on South Congress Avenue •Near Austin entertainment, including 6th Street and the Warehouse District •Located adjacent to Lady Bird Lake and the Congress Avenue Bridge •Free made-to-order breakfast and complimentary Evening Reception* •Newly renovated lobby, restaurants and bar •Flexible Austin hotel meeting space ... more less
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- Also Known As:
- Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
- Austin Embassy Suites
- Embassy Suite Austin Downtown