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“I loved this hotel not just for the cookies :) but the GREAT service and hospitality!!!”

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Doubletree by Hilton Hotel Austin
Ranked #52 of 203 Hotels in Austin
GreenLeadersBronze level
texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“I loved this hotel not just for the cookies :) but the GREAT service and hospitality!!!”
Reviewed April 15, 2010

The hotel is easy to access from the interestate and also from other area attractions. The staff was exceptionally friendly and helpful with all my tourist questions. The room was very nice and the bed was sooo comfortable!! I will def stay again or in another Doubletree when traveling. Super pleased and the chocolate chip cookies upon arrival are absolutely to die for!!

  • Stayed April 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank santos03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, General Manager at Doubletree by Hilton Hotel Austin, responded to this review, April 19, 2010
Thanks for the wonderful feedback, we appreciate it. I particularly appreciate the comments regarding our friendly and helpful staff, we have a great team and are very proud of the work they do. We get a lot of comments about the Sweet Dreams beds and Chocolate Chip Cookies and I am glad that you enjoyed them. Thank you for your business and we hope to see you back again in the very near future.

Best Regards,
James Prendeville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,254 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (152)
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English first
New York
1 review
Reviewed April 8, 2010

The Doubletree has a prime location minutes from downtown and many other local area attractions. The hospitality is excellent and ensures the consumer attains maximum relaxation . The restaurant provides an eclectic menu, and the presentation is that of a delicate work of art. From the cascading fountain, to the lovely atrium, the Doubletree encompasses all that one would expect from a fine hotel in the states capital.

  • Stayed April 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LittleRed28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, General Manager at Doubletree by Hilton Hotel Austin, responded to this review, April 19, 2010
Thank you so much for taking the time to write about your recent experience at the Doubletree Hotel Austin, your kind comments are greatly appreciated. I will be passing your feedback regarding the food in our restaurant along to our Executive Chef. The landscaped inner courtyard is certainly the focal point of the hotel and I am glad that you enjoyed it. We look forward to welcoming you back in the near future.

Best Regards,

James Prendeville
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrollton, Tx
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 1, 2010

My stay here was fantastic! I was running behind and didnt make it in to Austin until around 1:30 am, and when I called to let them know the woman at the front desk I spoke with was so kind and helpful! Once we arrived, checkin was great too. Toni is truly a kind and amazing assest to the front desk staff. She was so accomodating and took great care of my boyfriend and I. While the room looked a bit older, it was still clean and our room opened out to the courtyard, whicch is just beautiful!! Great place to stay if your in the Austin area, Toni will definatly take care of you and make you feel welcomed the second you step inside!

Stayed March 2010, traveled as a couple
Helpful?
Thank VanillaMacchiato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, James Prendeville, General Manager at Doubletree by Hilton Hotel Austin, responded to this review, April 2, 2010
Thank you so much for the kind comments regarding Toni. Toni has been taking care of our customers during the overnight shift for the past 6 years and she is a true superstar. In fact, she recently won the very prestigious Hilton "Spirit of Pride" award for the outstanding contributions she has made towards customer service over the years.

We are very proud of her and I have already passed your comments along. We hope to see you back in the hotel again in the very near future.

Best Regards,

James Prendeville
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 28, 2010

Exceptional service and consideration...infact all hotel staff was intune with our needs for this meeting. Rooms were immaculate, food was terrific, and all needs were met with courtesy. For a seasoned travelor, this was one good place to stay.....have stayed here previously with good results but they do keep ahead of the game. Many thanks.

  • Stayed February 2010, traveled on business
    • Value
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Helpful?
Thank ishevans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, General Manager at Doubletree by Hilton Hotel Austin, responded to this review, April 2, 2010
Thank you so much for the kind comments regarding your meeting at the Doubletree Hotel Austin. We put a lot of effort into delivering an exceptional meetings experience and I am delighted that you got to experience it first-hand.

We feel very fortunate to have extremely low staff turnover in our banquet department and kitchen and credit this to be a large part of the success we enjoy as it pertains to the service we offer in this area. I will be passing your comments along to the team and we hope to see you back in the hotel in the near future.

Best Regards,

James Prendeville
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
1 review
Reviewed March 24, 2010

This hotel has a motif associated with Texas history and has a calming atmosphere. I was there for a conference and enjoyed the large conference rooms. I have stayed at this hotel a number of times. I have found the rooms to be quite, well kept, and clean. The beds are very comfortable and facilitate a restful night. The inner courtyard is a pleasant place to meet, relax, or bring your laptop and get some work done while getting some fresh air.

  • Stayed March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank dpoulter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, James Prendeville, General Manager at Doubletree by Hilton Hotel Austin, responded to this review, March 26, 2010
Thank you so much for your kind words about our hotel. I am delighted that your stay was a pleasant one.

We do receive a lot of positive feedback about our Doubletree Sweet Dreams Beds and how comfortable they are and I am glad that you agree. Our inner courtyard is certainly one of the focal points of the hotel and is something we are very proud of.

Thanks again and we hope to see you back in the very near future.

Best Regards,

James Prendeville
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central Mexico
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 29, 2009

We traveled to Austin pre-Christmas and were looking for a comfortable, quite, friendly and well situated hotel in the city. We decided to say at the Doubletree and were fully satisfied with our choice. The hotel has very nice colonial feel to it and the rooms were very well appointed, clean and comfortable. All the staff were amazingly friendly and happy to help us out in any way the could. The warm cookies at check in were a very nice touch. Parking was plentiful and safe and the hotels location was perfect for us to go shopping each day and to go out to explore the city and restaurants too! We will certainly be back again.

  • Stayed December 2009, traveled with family
    • Value
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Helpful?
Thank MYHOTRODs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, General Manager at Doubletree by Hilton Hotel Austin, responded to this review, January 4, 2010
Thank your very much for your kind comments regarding your recent stay. I am delighted that your stay was enjoyable and that your interactions with our staff were positive.

We hope so see you back again in the very near future.


Best Regards,

James Prendeville
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas
1 review
Reviewed December 4, 2009

This is a charming hotel. The decor is wonderful. More importantly, the staff is responsive to guests' needs and very friendly. They make you feel very welcomed. The hotel provides those "extras" that seasoned travelers love! Liked the large, soft towels! The location is great, too.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DraculaKansas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, General Manager at Doubletree by Hilton Hotel Austin, responded to this review, December 7, 2009
Thank you very much for taking the time to write about your recent stay at the Doubletree Hotel Austin, your feedback is very valuable.

I appreciate the comments on our "basket-weave" towels, they have been a very big hit with our guests. I was also very happy to hear that your interactions with our staff were positive and that you felt welcomed. Our brand promise at Doubletree is “We offer exceptionally warm and caring service where guests feel welcomed and appreciated” This is something that we put a lot of emphasis and focus on and I am delighted that you got to experience it first-hand and took the time to write about it.


Best Regards,

James Prendeville
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Hotel Austin

Property: Doubletree by Hilton Hotel Austin
Address: 6505 N Interstate 35, Austin, TX 78752-4346
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Green Hotel in Austin
#41 Business Hotel in Austin
#46 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Austin 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel Austin, centrally located at the intersection of IH-35 North and Highway 290 East. Situated between the downtown business district and the Austin Arboretum, the DoubleTree by Hilton Hotel Austin is just 20 minutes from Austin Bergstrom International Airport and five minutes from downtown Austin. Our elegant Spanish Colonial-style hotel is minutes from the best shopping, dining and entertainment Austin has to offer. ... more   less 
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Also Known As:
Doubletree By Hilton Austin Hotel Austin
Doubletree Austin
Austin Doubletree

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