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Doubletree by Hilton Hotel Austin
Ranked #54 of 199 Hotels in Austin
GreenLeadersBronze level
Houston, United States
1 review
“ETOn the go”
Reviewed October 7, 2013

The room was clean and confortable. Food OK not great. Difficult to find my way around. Floor plan was strainge. Staff was very helpful. I was on a discounted rate, so value was good. Parking garage was clean, but the low cieling made driving uncomfortable.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Charles E T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review, October 17, 2013
Thank you for taking the time to comment on your most recent stay at the Doubletree by Hilton Austin Hotel. I am pleased to read that your room was comfortable and clean. Our housekeeping team works very hard to make sure every detail is accounted for. Thank you again, and we look forward to your next visit to Austin.

Best regards,
John Magnuson
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,213 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (149)
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English first
Colorado Springs, Colorado
Level Contributor
156 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 6, 2013

Spent six nights at this property while on vacation with my wife. The rooms are well appointed, clean, and the beds provide a great nights sleep. The breakfast buffet offers lots of great healthy choices coupled with a good wait staff. We had a problem getting missed by housekeeping two days in a row, however, when brought to the attention of the front desk staff they immediately rectified the issue. We will certainly consider this hotel again when in Austin.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review, October 17, 2013
Thanks for the great feedback, I am delighted you and your wife enjoyed your stay at the Doubletree by Hilton Austin Hotel and I really appreciate you taking the time to write about your experience. I am sorry to read that housekeeping did not get to your room, but I am glad we rectified the situation once it was brought to our attention. We look forward to welcoming you back in the future.

Best wishes,
John Magnuson
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 6, 2013

I stayed here for a work conference. The hotel is nice. Self parking in the garage is free. There is free wi-fi available and faster wi-fi available for a fee. I used the free service but had to log in repeatedly. I ordered a margherita pizza from the bar; it was pretty good. The toiletries were very nice. The room was spacious and comfortable. The conference was also at the hotel. Bring a jacket or sweater if attending an event at this hotel - they keep it cold! There are several restaurants within walking distance of the hotel.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TexasSWTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review, October 17, 2013
Thank you for taking the time to write about your stay at the Doubletree by Hilton Austin Hotel. I am glad to read that you found our hotel to be convenient and the service was to your liking. Thank you again and we look forward to your next visit to Austin.

Best Regards,
John Magnuson
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alaska
Level Contributor
197 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed October 5, 2013

I stay at a lot of Doubletree hotels and this stay was very disappointing. The pro of the hotel is that the staff were very friendly and efficient. Everything else was a negative for me. My room was on the third floor and was accessed from the open center courtyard. The only window in the room was a small narrow window next to the door. Obviously this made the room very dark. I also came back after a day at my conference to find ants all over the bed. Needless to say I was not impressed. The air conditioning was also very loud which made sleeping difficult. The room was also very outdated.

Another negative was the distance from downtown. I guess Austin is famous for it's congestion and we certainly doscovered that trying to get from the hotel into downtown during rush hour. It took us over an hour in bumper to bumper traffic to get from the hotel to City Hall at rush hour.

I would not recommend and would not stay here again.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AKPROG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review, October 17, 2013
Thank you very much for taking the time to write about your recent experience. I appreciate the kind words about our staff and the service at the hotel, we are very proud of them. We are also very proud of providing a consistently clean guestroom experience and I apologize that in your case, we appear to have fallen short. Although I am happy to hear that we reacted well, our focus is obviously to get it right the first time.
Again, I appreciate the feedback and you have my assurance that I will be following up appropriately. I have left my information below, feel free to contact me anytime. I would be happy to talk about your stay in further detail.
Sincerely,
John Magnuson
Guest Services Manager
John.Magnuson@interstatehotels.com
512-374-4809
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Lansing, Michigan
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 5, 2013

The Doubletree Austin is a very nice hotel for a conference. The meeting rooms were comfortable and our social event was super. The sleeping rooms are comfortable with a reading chair, desk and internet access. The beds are very comfortable. It is a cab ride to any of the 'happening' places in Austin.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review, October 19, 2013
Thank you for taking the time to provide such positive feedback regarding your stay at the Doubletree by Hilton Austin Hotel. Our staff puts forth tremendous effort to ensure our guests have great experiences. Thank you again for the wonderful comments and we look forward to seeing the next time you are in Austin.

Thank You,
John Magnuson
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abilene, United States
1 review
Reviewed October 5, 2013

I stayed here for a conference being held at the hotel, but I will definitely stay there again for business or pleasure! I didn't get to use the pool, but the view of the courtyard and patio were spectacular.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Deborah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review, October 17, 2013
Thank you for taking the time and write about the Doubletree by Hilton Austin Hotel. Our inner courtyard and pool area is very popular with our guests, I am glad you enjoyed them. We appreciate your comments and hope to see you the next time you are in Austin.

Best Regards,
John Magnuson
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
austin, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 3, 2013

this is an excellent conference hotel.my hotel room was very comfortable, the staff throughout were very friendly,everybody looked so happy. i was able to check in early without any problem. easily driving directions were given by the front desk without any hesitation

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Laura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Guest Services Manager at Doubletree by Hilton Hotel Austin, responded to this review, October 17, 2013
Thank you very much for the great comments in regards to your stay at the Doubletree by Hilton Austin Hotel. We work hard to make sure that every guest has a great experience. I will be passing your kind words along to our hard working employees. Thank you once again and we hope to see you on your next visit to Austin.

Best Regards,
John Magnuson
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Hotel Austin

Property: Doubletree by Hilton Hotel Austin
Address: 6505 N Interstate 35, Austin, TX 78752-4346
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Green Hotel in Austin
#41 Business Hotel in Austin
#46 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Austin 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel Austin, centrally located at the intersection of IH-35 North and Highway 290 East. Situated between the downtown business district and the Austin Arboretum, the DoubleTree by Hilton Hotel Austin is just 20 minutes from Austin Bergstrom International Airport and five minutes from downtown Austin. Our elegant Spanish Colonial-style hotel is minutes from the best shopping, dining and entertainment Austin has to offer. ... more   less 
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Also Known As:
Doubletree By Hilton Austin Hotel Austin
Doubletree Austin
Austin Doubletree

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