What a disappointment and I feel ripped off on the rates I paid.
First off I have to say the employees are very good and friendly. No complaints at all in that area.
Now to talk about the facility. Its old and has way too many coats of paint trying to cover years of damage and neglect. Holes in walls, exposed wires in lighting fixtures, primer on ceilings, airport style water faucets that sprinkle water. Elevators that are at best scary. Broken down entrance gates to parking garage. I could go on.
The worst of all is the beautiful courtyard of the hotel. What a great place to relax in the sun and cool breezes while you sip a cool beverage and wait for your dinner. Unfortunately the reality is the beautiful courtyard is the "smoking area" and reeks of stale cigarettes. This is a huge courtyard and unusable due to cigarette smoke. What a disapointment.
We won't be returning.
- Official Description (provided by the hotel):
- Welcome to the DoubleTree by Hilton Hotel Austin, centrally located at the intersection of IH-35 North and Highway 290 East. Situated between the downtown business district and the Austin Arboretum, the DoubleTree by Hilton Hotel Austin is just 20 minutes from Austin Bergstrom International Airport and five minutes from downtown Austin. Our elegant Spanish Colonial-style hotel is minutes from the best shopping, dining and entertainment Austin has to offer. ... more less
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- Also Known As:
- Doubletree By Hilton Austin Hotel Austin
- Doubletree Austin
- Austin Doubletree