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“Fun weekend with Grandkids” 5 of 5 stars
Review of Clarion Inn Austin North

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Clarion Inn Austin North
2.5 of 5 Hotel   |   7928 Gessner Drive, Austin, TX 78753 (Formerly Best Western)   |  
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Ranked #134 of 194 Hotels in Austin
Wharton, Texas
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fun weekend with Grandkids”
5 of 5 stars Reviewed August 19, 2013

Grandkids has a wonderful weekend playing in pool they loved it being an indoor pool and the dry suana, we viseted the Muesums and State Capitol and finished off the evening with swimming and the next morning after breakfast they played in the pool until check out time - they had a blast and want to come again

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Wessels072482
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anas J, Director of Sales at Clarion Inn Austin North, responded to this review, September 4, 2013
Thanks for your feedback and we are glad that you and your grandkids have enjoyed the hotel. We look forward to seeing you again in your next visit to Austin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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179 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Moore
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 16, 2013

This motel was very nice, staff very nice. Room was large. Hot breakfast. Surrounding neighborhood not so nice. It's Austin, so a pain in the tail to get to even though it is right off the interstate.

Room Tip: This motel was very nice, staff very nice. Surrounding neighborhood not so nice. It's Austin...
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank juliaavery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anas J, Director of Sales at Clarion Inn Austin North, responded to this review, September 4, 2013
Thanks for your feedback and we are glad you have enjoyed your stay at our hotel. We look forward to seeing you again in your next visit to Austin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
174 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed July 26, 2013

The hotel is a nicely maintained and, in its day, was probably extremely nice. Alas, over the years, age has started to take its course but the hotel is still a decent one. The beds were firm yet not hard. The sheets were white and clean. The bathroom was spacious. The work area was an actual desk with enough electrical outlets that I was not crawling around on the floor looking for them. The room had a nice size flat screen TV, a microwave and mini-fridge. The breakfast was cooked to order and pretty good overall. There is also a Red Lobster and a Texas Burger within a short walk. The down side is that on the second day, I simply couldn't get hot water. It ran for 10 minutes while I was trying to wait for some heat and ended up taking a cold shower. Not a good way to start the day. The Best Western Atrium is also on the far north side of the city and within a block or two of a pretty seedy area. /would I stay here again? Maybe... It's certainly not on my list of memorable stays, but it's not one that I would intentionally avoid either.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank NonnahsS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anas J, Director of Sales at Clarion Inn Austin North, responded to this review, August 15, 2013
Thanks for your feedback and we appreciate your detailed opinion about your experience at our hotel. We would like to see you back in your next visit to Austin to make offer you a memorable stay with no hesitation to be your home away from home
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 25, 2013

We booked this hotel as we needed a pet friendly hotel in this location. I'm sure there are more updated hotels near this one but not all of them were pet friendly. The lady at the front desk was really friendly and professional. We got a room on the 3rd floor and the room was pretty dated but kept as clean as they can and the room actually smelled fresh when I opened the door. Yes the whole hotel needs updating but for couple nights it was not so bad. The a/c worked and we got hot water. Breakfast was better than some other BW hotels.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tiia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anas J, Director of Sales at Clarion Inn Austin North, responded to this review, August 15, 2013
Thank you Tiia for your feedback, and hope to see you in Austin on your next visit. We are working on updating some areas in the hotel and that is a continuous work we do to better guest satisfaction with keeping our hotel clean and neat.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 22, 2013 via mobile

1st noticed atrium was hot, then tried A/C in room, didn't work either, went down to front desk, they was going to give us another room but it turned out to really smell like a smokers room, we had a non smoking room, my wife said no way, so being in the A/C business I got the A/C to work only At low speed and low A/C. Then my son took a shower, comes out Pulls top blanket off bed, there was a dead roach on the bed, we all had a hard time sleeping, in the morning went down to have breakfast, all I can say is cold and needs more help. We would have stayed somewhere else but wife and son were doing a class there at that hotel, the room where they were doing the class was HOT, everyone was complaining, and there is no place to eat within walking distance. When I returned, we went out to eat, then back to hotel, we then found another roach, my wife said that's it, we just packed our bags and left, paid for 1 night. I think they should've paid us to stay there, never again will we stay there. That was a nightmare and the drive home felt like it took forever to get home, which is only a 3hr drive.

  • Stayed July 2013
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank norcarsevices
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anas J, Director of Sales at Clarion Inn Austin North, responded to this review, August 15, 2013
We deeply apologies for the experience you have had in our hotel and we do understand the frustration you must have been through. I am not sure where all these roaches are coming from, as our weekly pest control never missed. We do our best to make sure offer our respected guests the comfortable and enjoyable experience and offer the requested room type. Please contact me if you are coming back to Austin as we would like to compensate your experience and prove to you that we care and work to exceed our guests’ expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Austin hotels

Austin, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 22, 2013

The room at check in had no water for two hours. it was barely hot. The ac unit in the 4th floor meeting room did not work. The key cards were not properly swiping . It is in a bad part of the city. At 11:00pm a fight broke out at the apartment complex across the street. One police car arrived and ten later on. A drunk man kept walking around the parking lot confonting the police and refusing the order to go back inside. Then two men in there 20's who were intoxicated, got into a fistfight at 12:00am. They then in a drunk state of mind kept setting off the car alarm until 1:00am and I had a conference meeting i HAD TO BE UP FOR AT 5:00AM.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anas J, Director of Sales at Clarion Inn Austin North, responded to this review, August 15, 2013
Thanks Mark for your feedback and I do apologies for the inconvenience has been cause with several unusual events during your stay. The water was cut off for maintenance issue and it took longer than anticipated. Please contact me directly in your next visit to Austin, and we will make sure that you will have a comfortable stay that meet your expectations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 27, 2013

If you're not familiar with North Austin, this Best Western Atrium North is located on an access road immediately behind an elevated interstate and it's very hard to get to during rush hour if you don't know the area due to Austin's heavy traffic. The immediate vicinity near the hotel looks a bit seedy with homeless people taking shelter under the overpass; but there are some chain restaurants a mile or so away. During our three-night vacation stop the front-desk staff was pleasant; the night desk clerk was not very confident in providing directions but the morning manager was more knowledgeable and printed up Google maps directions for us. Contrary to information we saw in online references at the time we booked, this hotel does NOT have a guest coin laundry. (This proved a bit inconvenient for us as we had several days' of sweaty vacation laundry -- had to wash clothing in the sink and hang it up to dry in the bathroom.) High humidity in the room was a problem -- no matter how we adjusted the fans, wet towels and clothes would not dry. The bathroom was nice and large and adequately clean when we arrived but does not have a fan. One morning as we left for the day for our activities, we noticed the housekeeper had already passed by our room, so we asked the morning desk manager to make sure she attended to our room. When we returned that night, the room had not been cleaned. The night manager apologized and provided us fresh warm towels. By far the best part of this hotel stay was the hot morning breakfast; the employee cooking sausage, bacon, eggs and fresh waffles to order did so with a rollicking personality that started our day off right. Not the hotel's fault but there was a brief power outage one day during a thunderstorm, and while the power quickly returned, the cable TV service was out for several hours before the hotel could get it restored. If you're staying specifically in North Austin for one night, this hotel is perfectly adequate. If you're from out of town visiting downtown and unfamiliar with Austin traffic, the inconvenience of trying to locate and access this hotel in North Austin amid the confusing tapestry of intersections at rush hour might be reason to look elsewhere. Grade: B-minus.

Room Tip: Ask for a room near the front desk and not near the pool.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank ObservantTraveler_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anas J, Director of Sales at Clarion Inn Austin North, responded to this review, June 19, 2013
Thanks for your detailed feedback, which is highly appreciated and valued. We are sorry that you were misled through online information that we have washing machines in premises as we have never advertised such service in our website; nonetheless, we are working to outsource this service for the convenience of our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Inn Austin North

Property: Clarion Inn Austin North
Address: 7928 Gessner Drive, Austin, TX 78753 (Formerly Best Western)
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #134 of 194 Hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Clarion Inn Austin North 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
We are conveniently located off Interstate 35, the Clarion Inn Austin North in Austin, TX offers easy access to Texas Memorial Stadium, as well as a variety of other attraction, including: Austin Convention Center Texas State Capitol Bob Bullock Museum Pickle Research Campus LBJ Library ... more   less 
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Also Known As:
Best Western Atrium North Hotel Austin
Best Western Hotel Austin
Best Western Austin
Austin Best Western

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