We stay here often. This time, the AC was faulty in our room. We were quickly moved to a different room. The pool is pretty loud in the evening. The breakfast is great! It's convenient for me. Thank you.More
- Free Wifi
- Breakfast included
In the on-line reservation information it was stated that a FEE would be charged if the cancellation was not in accordance with stated policy.
Wow, to my surprise, the fee which I expected ($25 to $50) and would have gladly paid, turned out to be the entire room rate for the first night. I think they should have stated "first night room rate" instead of the "FEE" which was not defined.
My wife was ill with the winter flu, and our trip was delayed until a later date. No exceptions were accepted for their policy, so we will no longer be staying at Best Westerns.
We are terribly sorry for the inconveince. Please note that each website phrase the cancellation policy on their own wording. Furthermore, Please call me to the hotel and I would like to make it right as we do understand last minute emergency.