My husband spent many weeks going back and forth with Eva the owner before we were to arrive on a Friday for a two night stay in the Milan suite. We were celebrating our 35 year anniversary. He reserved the Milan and over and over specified he did NOT want the Penthouse since it was 3 flights up an outside spiral staircase. 3 miles from the B&B we were hit by a car and our car totaled.
Finally at 6:00 pm we were ready to get to our room and relax. Upon arrival NO one was at the house at all, not a guest nor the owner. I went around the back and found a caretaker in a trailer on the driveway. He was surprised to see us and said they were not expecting any guests. He told us no rooms except the Penthouse were clean. He opened the door to the Milan Suite to show us the room. We entered to find personal belongings all over the room. He told us it was the owners stuff.
The caretaker then got the owner Eva on the phone where she kept trying to pawn off the Penthouse on us since it was the only clean room. She had no idea who we were and asked if we had small children. After going round and round that we did not want the penthouse but wanted the Milan room as reserved she said she would be over to clean to give her 30 minutes.
The caretaker told us he was leaving to go to the local bar. We gave her till 6:45 to clean and returned. The Milan door was locked and we were forced upstairs to a much smaller room with NO private balcony as we had requested. She told us she would make us this great deal on the room, which turned out to be the same price as the suite we had reserved. When I told her it was the same price as we were already paying for the largest suite in the house, she became rude and hostile and stormed out of the room and headed upstairs yelling, "fine, if you don't want to stay then leave." We tried to calm her to have a conversation, but she continued to bagger us and tried and turn the whole thing around as if we were the problem. I pointed out it was 7:00 pm at night and not one guest is in the house yet we can't get a room when we had a reservation. There was NO calming or reasoning with Eva once she became irate.
It was clear she was unstable and not at all what a Hostess should be when she is charging $200.00 plus for a room. There was never an apology for the room not being ready or for the delay. She continued to yell at us from an upper floor and never would have a calm conversation about what was going on.
We finally left and went to a hotel. Terrible owner and the place is in need of repairs for the price. Pictures make things look so much better. Take care dealing with this woman.
- Official Description (provided by the hotel):
- La Villa Vista with its negative edge pool, soothing waterfalls, spectacular golden sunsets and a bit of old-world European charm is a place to romance or just relax. La Villa Vista offers luxurious accommodations including: Vacation Home: a home away from home in simply the best of the best locations Romantic Get-A ways Memorable Weddings Retreats: Corporate, Spiritual ,Intellectual Special Events: Corporate/Private ... more less
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- Also Known As:
- La Villa Vista Hotel Austin