We had horrible customer service from the minute we checked it. I booked my room online almost a month in advance. I recieved several confirmation emails about my booking and it was confirmed that we would have a smoking room. When we checked in we were given a non-smoking room and was told that they were completely booked and no more rooms were available to change too, however when we go to our room, we saw several empty smoking rooms that we could have been changed to to correct the hotels error. The front desk person was very rude and never attempted to try to resolve any of our problems. To make matters worse. My credit card was billed an extra 175.00 for smoking in a non-smoking room, which we did not do. We had to call the office several times and talk to the owner to get anything resolved. I would not recommend this location to anyone, regardless of the convienient location. We usually stay at the location further north about 5-10 minutes away and will definately go else where for our next trip. Very dissatisfied.
Property: Super 8 Austin Downtown/Capitol AreaAddress: 1201 North I-35, I-35 and 12th Street, Austin, TX 78702
Location: United States > Texas > Austin > East Austin
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Ranked #93 of 199 Hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Austin Downtown/Capitol Area 2*
Number of rooms: 60
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- Also Known As:
- Super 8 Motel Austin Downtown Hotel Austin
- Super 8 Austin
- Super Eight Austin
- Austin Super Eight
- Austin Super 8