If you are looking for an extended stay hotel, this is definitely not it. This was not like any other Residence Inn we have stayed at. As the previous reviewer notes, the rooms are quite small; they are really just average hotel rooms. But it's not just the size that is different from other extended stay hotels: there is virtually nowhere to unpack to! There is a complete lack of dressers, night tables, etc. with drawers for storage! The RI redesign and refurbishement was a disaster for an extended stay client! The cupboard is small, and the bedroom is so tiny that they had to put a flat screen tv in it otherwise you wouldn't be able to get round the foot of the bed (it's still a tight squeeze) and obviously there's no dresser underneath the flat screen for you to put your clothes in either. The bathrooms are small, very small also. And this was the one bedroom!
Also, this hotel was finished last year but they still have not got the airconditioning or heating worked out. We has maintenance people in our room for two days, five hours a day, with plaster and dust flying. Even the maintenance supervisor admitted he couldn't get any of the aircons to work. And they have installed a device that doesn't give you the room temperature, in order to cut down on complaints?
Breakfast always ran out--every morning we were there for two weeks, there were long waits of 15 minutes for eggs or oatmeal, which often weren't restocked; and the happy hour "meal" was virtually non existent, here's your carrot stick and olive.
I'm sure if you're there for one day at the Convention Centre it would work, but not if you are moving to Austin or hoping to stay there for a week or month: impossible.
The cleaning staff were the worst of any Marriott property (and language is NOT the problem!), and the laundry room was unsafe and dirty.
Yes, front desk was happy and helpful though.
Valet parking a zoo.
- Official Description (provided by the hotel):
- Explore virbant downtown Austin, Texas while retreating to the Residence Inn Austin Downtown/Convention Center. Guests of our hotel are served complimentary breakfast every morning before guests attend conferences, trade shows and networking events at Austin Convention Center. ... more less
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- Also Known As:
- Residence Inn Austin Downtown / Hotel Austin
- Austin Residence Inn