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“NOT for Extended Stays”

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Residence Inn by Marriott Austin Downtown/Convention Center
Ranked #45 of 200 Hotels in Austin
Certificate of Excellence
GreenLeadersSilver level
uk
Level Contributor
100 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
“NOT for Extended Stays”
2 of 5 bubbles Reviewed April 29, 2007

If you are looking for an extended stay hotel, this is definitely not it. This was not like any other Residence Inn we have stayed at. As the previous reviewer notes, the rooms are quite small; they are really just average hotel rooms. But it's not just the size that is different from other extended stay hotels: there is virtually nowhere to unpack to! There is a complete lack of dressers, night tables, etc. with drawers for storage! The RI redesign and refurbishement was a disaster for an extended stay client! The cupboard is small, and the bedroom is so tiny that they had to put a flat screen tv in it otherwise you wouldn't be able to get round the foot of the bed (it's still a tight squeeze) and obviously there's no dresser underneath the flat screen for you to put your clothes in either. The bathrooms are small, very small also. And this was the one bedroom!
Also, this hotel was finished last year but they still have not got the airconditioning or heating worked out. We has maintenance people in our room for two days, five hours a day, with plaster and dust flying. Even the maintenance supervisor admitted he couldn't get any of the aircons to work. And they have installed a device that doesn't give you the room temperature, in order to cut down on complaints?
Breakfast always ran out--every morning we were there for two weeks, there were long waits of 15 minutes for eggs or oatmeal, which often weren't restocked; and the happy hour "meal" was virtually non existent, here's your carrot stick and olive.
I'm sure if you're there for one day at the Convention Centre it would work, but not if you are moving to Austin or hoping to stay there for a week or month: impossible.
The cleaning staff were the worst of any Marriott property (and language is NOT the problem!), and the laundry room was unsafe and dirty.
Yes, front desk was happy and helpful though.
Valet parking a zoo.

  • Disliked — Very poor housekeeping, didn't show up every day either
  • Stayed March 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank mentaltraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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424 reviews from our community

Traveler rating
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    37
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    8
See reviews for
76
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Portuguese first
  • Any
English first
Canada
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed April 18, 2007

We stayed at this property twice recently at either end of our holiday. We specifically wanted a one bedroom suite as one of us gets up earlier than the other, so we only looked at properties that had this. I don't agree with other posters that the rooms here are large. If you are expecting just a hotel room, then yes, you would find the rooms large. But this property bills itself as a residence. In fact, the one bedroom suite was very cramped for two people and their luggage. Basically the one bedroom suite is the same as the studio with a wall down the middle. The photos on the web site are very accurate - the layout looked cramped and it was. Other than being cramped, our first stay was very good. The main reason we chose this suite property over others was because of the hot breakfast included. It was good but monotonous - exactly the same thing every day. They could vary the hot items a bit. We loved the free wireless in the rooms - I wish all hotels had that! The happy hour during the week is GREAT! If you are a light eater, you could easily make this your supper. There was always a hot item and a green salad. And help yourself to the beer and wine. And the wine was actually pretty good.The staff at the front desk and on the door are very cheery and helpful. We did have trouble getting help from the cleaning staff - called the front desk 3 times to get extra hangers. Eventually talked to the cleaning staff but none spoke enough English to understand our request! Our second stay was a bit of a surprise. This time our suite was on the back side of the hotel. Right at 10 pm some band started up some where that ratttled the windows! We never did figure out where the racket was coming from. The hotel is 2 blocks from the party district (6th Street) - I thought that would be far enough but obviously not! This was on a Friday night so this may only be a problem on weekends. We insisted on being moved. Unfortunately the hotel did not have any one bedrooms left that were not on the back side of the hotel. But they gave us two studios next door to each other which worked out well.

  • Disliked — Noise on back side of hotel
  • Stayed April 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Oscuro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Jersey, NJ
Level Contributor
53 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 bubbles Reviewed April 2, 2007

We stayed here for 2 nights on 3/28,29. First time to Austin. It worked out perfect. The price was reasonable too. Marriott offers a guaranty if you find the rate cheaper - they will match and give you an additional 20% off. After booking the room for $229, I found it for $199 on priceline.com. I inquired and price was reduced to $150 a night. The room layout could have been situated better. The small bathroom was right by the bed so the other person always had the bathroom light in their eye. No fan in the bathroom so mirror was always fogged up. It has a great location to walk to bars/restaurants and Congress bridge to see the bats. We arrived at the bridge at 7:30 pm and about 15 min later, bats came flying out. Bats will come out at dusk. Hotel included a buffet breakfast with a good selection of hot and cold foods. Also, included was an evening cocktail hour from 5 - 7 pm with free beer/wine and little munchies. There is a Marriott Courtyard attached to the Residence Inn. I'm sure if you stay there, you could still get the included freebies here. Parking is a little high but we managed to escape the first night. There are meters right across the street that do not charge between 5:30 pm and 8:30 am. There was a spot when we arrived so left it there overnight and moved the car in the morning to the garage. We ate at The Driskill for lunch (best hamburger/banana split) and reasonable. Did the duck boat tour. The water part was a little disappointing. All you do is go in the water, and the driver lets a few people steer in circles and then you come out. We were bored. If you do go, sit on the passenger side of the boat for better views.

  • Liked — included breakfast and location
  • Disliked — bathroom set up
  • Stayed March 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
Thank labern116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
US
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 18, 2006

Stayed here for 9 days in November 2006

Good Points
- New hotel, very clean
- Nice rooftop terrace
- Excellent gym
- Laundry on site
- Well equipped room - microwave, fridge, oven, free wireless internet, etc
- Massive rooms
- Completely non smoking

Bad points
- Only valet parking was available when we stayed. Valet staff work hard, but can't handle the load in peak times, so 5 min wait to get your car in off peak time, up to 25 minutes at peak time on Sunday after breakfast. They need to open up self parking
- No real room service. Can order snacky things from Champions Bar downstairs. They need to work with the local area restuarants to offer better quality room service
- Small pool

Overall the Hilton next door is better, mainly due to the parking problems and lack of room service. If they can sort those out then this hotel would be the choice.

  • Tips/Secrets — phone the valet service early or you'll be waiting
  • Stayed November 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank travel195643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
84 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
5 of 5 bubbles Reviewed October 8, 2006

I have to say it was an absolute pleasure to stay in this brand new hotel which opened a couple of weeks ago in downtown Austin. Marriott have two hotels next to each other, the Courtyard which has usual hotel bedrooms and this Residence Inn which has studios and one or two bedrrom suites.

I had a studio suite on the 11th floor giving me great city views, there is a full kitchen including a dishwasher, a sitting area, sleeping area with a lovely King size comfortable bed and a lovely large bathroom. I could not fault the room at all and of course being so new everything was spotlessly clean and fresh.

It was an added bonus that they have computers set up for free internet access in the foyer of each hotel, they charge for Internet access through the television but wireless is free if you have your own laptop with you. Also since I was in the middle of a longer trip it was perfect for me that they had washing machines and dryers on the 2nd floor and they even gave away free detergent, it was only a dollar to use each machine.

Minor point I was surpised that the swimming pool was so small, maximum capacity of 19 people according to the sign but with three or four people in there everyone would have been bumping into each other ! I got the feeling it was built so they could say that they had one rather than looking to provide much of a facility.

The location on 4th Street is excellent for downtown Austin and you can pretty much walk to everywhere from there.

By the way I ate in the Champions Sports Bar in the Courtyard Hotel a couple of times, food was just passable but not fantastic however it is very conveniant if you are staying there and want to grab a quick bite. One yucky point was that I saw a cockroach run by me which I pointed out to a waitress, she grabbed it and told me it was just a Cricket... eeerrrr yes right. I know a cockroach when Isee one ! There are hundreds of the on the streets so I guess it is hard to keep them out of anywhere really.

Any questions form other travellers contact me at Lee.wilson@gmail.com

  • Liked — Lovely large clean rooms
  • Disliked — Small pool
  • Stayed September 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank lee_bear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn by Marriott Austin Downtown/Convention Center

Property: Residence Inn by Marriott Austin Downtown/Convention Center
Address: 300 E 4th St, Austin, TX 78701-3612
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Austin
#23 Business Hotel in Austin
#24 Romantic Hotel in Austin
#33 Family Hotel in Austin
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Residence Inn by Marriott Austin Downtown/Convention Center 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
Explore virbant downtown Austin, Texas while retreating to the Residence Inn Austin Downtown/Convention Center. Guests of our hotel are served complimentary breakfast every morning before guests attend conferences, trade shows and networking events at Austin Convention Center. ... more   less 
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Also Known As:
Residence Inn Austin Downtown / Hotel Austin
Austin Residence Inn

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