We came to Austin with no where to lay our heads. We entered the lobby and it was clean and updated. The staff at the front desk was friendly and quick. The young lady did forget to give us directions to our room, which ends up being a blessing later. We parked in their underground parking garage (There is valet available.) First, I will say the rooms are clean and spacious. The rooms at the Residence Inn are equipped with a lot of features you would find at home (Couch, refrigerator, toaster and coffee pot.) It was quiet on the second floor of the building and the pool was down the hall from our room. The gym is nice and the pool area was clean. There are too many restaurants within walking distance to list. It's downtown Austin..so there is plenty. I want to finish with an encounter we had with one of the staff at the hotel. When you enter into the building from the parking garage its two separate hotels, Courtyard Marriott and Residence Inn. We ended up selecting the wrong building(Courtyard Marriott), but ran into some helpful staff. The gentleman (David) accompanying the young lady who was initially helping us, persisted that he assist us with our luggage, hanging clothes and getting our doors. We explained to David that we were lost and he chose to take us to our room. He could have explained the directions to the room but he went the extra mile and not only helped with our luggage but made sure we made it to the correct building (Residence Inn.) We told him about our weekend getaway which involved an escape from the children to celebrate our anniversary. After locating our room, I introduced myself and inquired about David who told me he was the General Manager of the hotel. We left out later to go out to eat and returned to find a iced bottle of champagne and a card left in our room. Good job Marriott staff!
Everything rises and falls on leadership- John Maxwell
- Official Description (provided by the hotel):
- Explore virbant downtown Austin, Texas while retreating to the Residence Inn Austin Downtown/Convention Center. Guests of our hotel are served complimentary breakfast every morning before guests attend conferences, trade shows and networking events at Austin Convention Center. ... more less
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- Also Known As:
- Residence Inn Austin Downtown / Hotel Austin
- Austin Residence Inn