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“Not impressed”

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Wyndham Garden Austin
Ranked #56 of 200 Hotels in Austin
McKinney, Texas
1 review
“Not impressed”
2 of 5 bubbles Reviewed March 7, 2014 via mobile

This is a really old hotel that they have attempted to update. Not impressed. The room was very dark and felt dirty. Not in the greatest part of town. The staff asked how our stay was and my husband mentioned that it would be nice if there was a channel guide for the TV. He looked at us like we were crazy.

Stayed March 2014, traveled as a couple
Helpful?
Thank Marisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Guest Relations Manager at Wyndham Garden Austin, responded to this review, March 23, 2014
We are sorry you had a less than stellar stay with us. We are constantly renovating our product, and every room should have a compendium on the desk which details all hotel amenities, including a full channel list for the television. Had we known you were missing this component, we would have graciously brought it up to your room. We do regret your issues and will use them to improve our guest service strategy for future visitors to our property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,480 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (112)
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English first
Jacksonville, Florida
Level Contributor
77 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed March 7, 2014 via mobile

I managed to get a room here for under $200 a night on the cusp of SXSW when everything else was over $500, so that was a plus. The rooms are well laid out and appear to have been recently updated. The carpets in the room and the halls are older and give the place a musty smell, but its not terribly off putting. The bedding was comfortable & the climate control worked well which to me are among the most important factors. The temperature control in the shower was a little dodgy though, it seemed to go from cold to scalding without much room for adjustment in between and the temperature changed of it's own accord during the shower. Luckily I like a hot shower, but I would test this if I had a kid going in there to be safe. The hotel is right off I-35 and a quick hop to downtown, so the location was ideal.

Stayed March 2014, traveled on business
Helpful?
Thank Holly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason B, Guest Relations Manager at Wyndham Garden Austin, responded to this review, March 23, 2014
Holly,
Thank you for taking the time to post your review on Trip Advisor. We value your comments about the shower temperature, and I have already discussed your particular room with our Engineering department. From time to time the regulator needs repair or replacement. We can only improve the experience for future guests when we get feedback like yours. Also, thank you for your kind words about our bedding and competitive rates. We try our best to keep our prices valued to compete well with other centrally located hotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Austin

Property: Wyndham Garden Austin
Address: 3401 S Interstate 35, Austin, TX 78741
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#68 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Garden Austin 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
Just 3 miles from downtown Austin and 4 miles from the airport, the Wyndham Garden Hotel is a prime destination. Enjoy easy access to the city's high-energy music, sports, university, arts, and business districts while delighting in a backdrop of scenic Texas Hill Country. Wyndham has teamed with post-modernist design legend, Michael Graves, to create a refreshing hotel experience. The result: upscale but affordable Texas Hill Country accommodations with unique features and products for an unforgettable Austin getaway. ... more   less 
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Also Known As:
Wyndham Garden Hotel And Woodward Conference Center
Wyndham Garden Hotel & Woodward Austin
Wyndham Austin
Austin Wyndham

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