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“Don't Say Here!”

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Wyndham Garden Austin
Ranked #53 of 203 Hotels in Austin
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Don't Say Here!”
Reviewed September 26, 2013

We checked in and went straight to our room after hearing the 5 minute "how your AC works because we are green" speech. We noticed the hotel was overall dirty. Dirty in a way that COULD be cleaned, if they wanted. The carpet all the way to the elevators was littered with bits of something (unidentified). Once we got on the elevator there was a puddle of liquid (once again, unidentified).

We got to our floor and noticed the carpet was very dirty with spots and spills that had not been cleaned. Once in the room there was a heavy musty smell. They told us it was because the AC had been off for a few hours (Really?). That smell was only the beginning. The carpet had nasty stains. We could not get the AC to work, the toilet ran non stop and the tub would not drain, the phone did not work (had to go downstairs each time something went wrong), the clock had burned out sections so you could not see the full number and to top it off...the carpet was so nasty that it felt sticky under my bare feet! That is when I insisted on a new room. They had sent up 3 people to fix things and it was very disruptive.

The next room was not any better! The toilet ran non-stop and they sent the guy up to fix and all he did was take off the lid and jiggle something and put the lid back on "There! fixed!". It ran all night, off and on. Then the AC would not stay on. I had to get up during the night and make it turn on. The carpet had stains that were disturbing. I put my iPad charger in the nightstand drawer and when we returned, it was gone! The guy they sent up swore the maid did not take it. I never said they did...all I said was that it was gone. They gave me another one but I'd rather not think that my things could disappear.

I have to go to Austin a lot but I will be going out of my way to NOT stay in this hotel no matter what. There are too many to pick from and I expect the carpet to not be sticky!!

Signed,
very disappointed

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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1 Thank TrustedTraveler52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Denton, Texas, Usa
1 review
Reviewed September 26, 2013

Enjoyed my stay. The only mishap was the bar which was supposed to open at 5pm, opened approximately 15 minutes late. At least 5 guest where waiting for drinks. One guest complained at the desk and bartender arrived. Once bartender was there he was very efficient in getting everyone drinks quickly and was very nice. Perhaps the bar should open at 4:30, allow bartender to get prepared and there were always guest waiting for it to open. Also, I stayed a week and I did have one morning I took a cold shower.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Janelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casandra K, Front Office Manager at Wyndham Garden Austin, responded to this review, September 27, 2013
We are all so happy you had a great visit. Please accept our apologies for the bar opening late and for the cold shower. We will take your suggestion of opening early into advisement with our management staff. We have also repaired the temperature issue and have plenty of hot water for all. We hope you’ll be back to see us again soon. Casandra Kokoska Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Austin

Property: Wyndham Garden Austin
Address: 3401 S Interstate 35, Austin, TX 78741
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#68 Business Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Wyndham Garden Austin 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
Just 3 miles from downtown Austin and 4 miles from the airport, the Wyndham Garden Hotel is a prime destination. Enjoy easy access to the city's high-energy music, sports, university, arts, and business districts while delighting in a backdrop of scenic Texas Hill Country. Wyndham has teamed with post-modernist design legend, Michael Graves, to create a refreshing hotel experience. The result: upscale but affordable Texas Hill Country accommodations with unique features and products for an unforgettable Austin getaway. ... more   less 
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Also Known As:
Wyndham Garden Hotel And Woodward Conference Center
Wyndham Garden Hotel & Woodward Austin
Wyndham Austin
Austin Wyndham

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