This hotel is a perfect split of good and bad in my opinion.
Firstly, the hotel is seriously tired and is in desperate need of an update. The furniture, floor coverings and decor is all way past its best.
The shuttle service is free but completely unreliable. In fact I'd even go so far as to say the shuttle service is the thing that p***** me off the most about this hotel.
The staff. This is really the purpose of this report. They are such a mixed bunch. I'm not going to name and shame the bad members of staff but I do think it's fit to name Alia, Devon from reception and Troy from the bar as individiuals who stand out head and shoulders above the rest of the staff due to their competance, friendliness and attitude. These three people were fanctastic throughout my stay. Well done to you three.
The housekeeping staff do a good job with the rooms. Nice touches include the interesting towel folding skills.
The internet is managed by a third party and the password is supposedly changed on a Monday though it changed on the Thursday when I stayed (partial way through a download) and I couldn't be bothered getting it reset as by this point it was just another thing that had annoyed me. The internet though is very slow. The speed of internet connectivity is a massive problem across all IHG hotels.
Also the old girl who runs the breakfast could be a little more friendly which is an understatement.
I wouldn't eat in this hotel. Go round the corner to Rainey Street! It's great.
- Official Description (provided by the hotel):
- Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more less
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- Also Known As:
- Holiday Inn Austin Town Lake Hotel Austin
- Austin Holiday Inn