I stayed at this wonderful hotel for about a month, and it was like a home away from home. The hotel itself, is beautifully decorated, clean, and easy to navigate. My room was spotless, the bed was so comfortable, and the flat screen was a major plus.
The best thing about this stay was the customer service, and because everyone I encountered gave me superb service, I remembered their names.
Rachel- Went above and beyond to help me with me, with an issue I was having with, related to work. We ended up having a conversation about the spurs. She is such a delight.
Kassie- one word. Altruistic. Helped me with everything! She knew a lot about restaurants nearby and sent me to an amazing place called Gourdoughs. Scrumptious. Thanks Kassie!
Ashlee- genuine personality. Any question I had, she was there with a perfect solution all with a smile.
Danielle- Helped me a lot through my stay, from copies to another room key. Nothing was redundant to her, and she gave great customer service with a Smile.
Noelle- what a sweetheart! This girl was MADE for customer service!!!!!
Sean- I wanted to venture out to the "drag" by the UT campus and he told me ALL of the hotspots!! What great service!
Stella- Awesome customer service! We spoke about Rainey street, and she told me some great places to go.
Fred- great attitude, and seems like he enjoys his job! Very hard to come by!
The drivers I encountered were so knowledgable as well. James, Schonoch, Frank, and Richard always took me to where I needed to go and I always had great conversations with them!
Samantha and Stefanie in room service really were so accommodating as well.
Amy Joe, Santiago, and Troy in the bar (where I frequented often... :) ) became what it seemed like to be friends. Amy Joe was the sweetest, because she shares my love for the cowboys. :)
I also encountered Gayle, who I assumed was in housekeeping who was the sweetest little woman ever.
Lastly Steve, he is the gem of this whole place. He was one of the nicest people I've met in life, let alone In a hotel. If everything was terrible with my stay, I would still have gone back just for Steve.
What can I say? I love this hotel, and its employees. Thanks so much for such a great stay. Ill be seeing you in December!!!!!
- Official Description (provided by the hotel):
- Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more less
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- Also Known As:
- Holiday Inn Austin Town Lake Hotel Austin
- Austin Holiday Inn