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“Troy is the best Bartender/Waiter!”

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Holiday Inn Austin-Town Lake
Ranked #103 of 202 Hotels in Austin
Reviewed December 3, 2012

My wife and I were visiting from Houston for a craft fair and had an amazing time at the bar! Troy took care of us and proved to not only be a gentleman, but also a scholar and gourmand. He shared with us his recipe for making brussels sprouts cooked in bacon fat. My wife's wine was a bit off and he immediately replaced it with a fresh glass and it was wonderful! He also introduced me to fat tire, an amazing beer. The next time we're in Austin, this weekend, we'll be having dinner at the Holiday Inn and we hope Troy will be there! So, Troy's boss, give that man a raise and a cigar because you've got a great guy there :-D

Best Wishes,

Patrick & Alicia

  • Stayed: November 2012, traveled on business
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Thank PurpleFenderMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this reviewResponded December 12, 2012

Troy does a great job for us and we’re so glad you enjoyed your stay. We always encourage our associates to engage our guests and make them feel at home in Austin.

We also reward our associates for mentions on Trip Advisor. It may not be a cigar but we’ll make sure he’s recognized for giving outstanding service to our guests.

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542 - 548 of 812 reviews

Reviewed November 26, 2012

We stayed at the Holiday Inn Austin Town Lake this weekend and it was great! The hotel has a good location, the staff was very friendly and helpful. The food in the restaurant was your typical hotel food but it was very good. The hotel was super clean, which me and my wife like a lot. For the price we paid, the value was there and we will return to this hotel the next time we are in town again.

  • Stayed: November 2012, traveled with family
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Thank zbowes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this reviewResponded November 27, 2012

Thanks for the great compliment to our housekeeping associates. They work hard every day to provide our guests with clean comfortable surroundings and it shows. Yes we have a friendly staff and its not an accident. From the initial interview through orientation and daily, we strive to choose and foster an atmosphere of genuine Texas Hospitality. Thanks for noticing and we look forward to hosting you again soon.

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Reviewed November 25, 2012

Free parking, heated swimming pool, fitness centre, great service and great location - the Holiday Inn in Austin is a great place to stay to explore the Austin region.
We had the biggest room we have ever had in any hotel (Room 1140) with a microwave, decent size fridge and free wifi.
The multistorey car park next to the hotel is free with a lift straight into the hotel.
Great stay, if I was in Austin again, would definitely use the hotel again.
If there was one downside it was the air conditioning - when it was switched off there was still a low level droaning noise.
Oh and I forgot to mention the view from this huge room - full length window overlooking the river and the surrounding area - fantastic.

Room Tip: We had room 1140 - it was huge with the most wonderful views. Would ask for that room again.
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  • Stayed: November 2012, traveled as a couple
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Thank ScooterJuly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this reviewResponded November 27, 2012

I couldn’t have said it better myself. Thanks a ton for the rave reviews. We do have some spectacular views and some not so spectacular. We’re glad you took advantage of some of our unique amenities like the free parking and the hike and bike trail. Come on back, they’ll still be here the next time you stop by for a couple of days.

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Reviewed November 20, 2012

This hotel is in a beautiful spot in Austin. Right on I-35 and next to Town Lake and its fabulous jogging/walking/bike riding path next to lake. The hotel itself is old, tired, not terribly clean, no service, no atmosphere and not worth the considerable price tag.
Stay somewhere else and drive to the lake.

  • Stayed: November 2012, traveled with family
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Thank Darbut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this reviewResponded November 21, 2012

We’re glad you enjoyed our setting and the hike and bike trail. I’m surprised at the other comments since we pride ourselves on cleanliness and service. Hopefully, next time we can show you more hospitality as other reviews indicate.

We adjust our pricing daily based on demand and the pricing of our competition as all hotels do. Yes our rates are higher when demand increases and lower when there’s nothing going on in town but I feel strongly that we are always a value given our location and amenities. Parking is free, WiFi is free and we offer free airport transportation and shuttles into downtown. At other downtown properties, you’ll pay extra for all of these, not here.

Come back soon and give us another shot to show you what we can do.

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Reviewed November 17, 2012

The good thing about the hotel is the central location in Austin downtown, directly at the lake. For this location whole downtown area including all the restaurant are in walking distance. The bed in the room was quite good but overall the room interiour feel rather old and definitely would require a makeover. Even worse the view from my room was directly top the carpark and the freeway, which was quite noisy all night.

  • Stayed: November 2012, traveled on business
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Thank Eisbaer128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this reviewResponded November 27, 2012

Thanks for the comment and we’re glad you enjoyed the location. We’re the best of both worlds, close to downtown and right on Lady Bird lake. For the record, it’s about a 15 minute walk to downtown but if you go by way of Rainey Street, you may not make it. There’s plenty of places that rival anything that 6th street has to offer. Yes we are not the newest hotel in town but we certainly do strive to offer the best hospitality and clean/comfortable rooms.

Be sure to look us up next time you’re in town.

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Reviewed November 16, 2012

It could of been less of a rating if I paid full price. I got the room for 39 dollars under the employee discount rate. It was me my wife and my mother in law, therefore we got a double bed room for one night (room 203). The first night we stayed at the Cross Cole center and the beds were awful like dorm beds, so I didn't get the proper sleep. The beds were way more comfortable and I enjoyed it. The room was pretty tiny but the worst part was the restroom. Really tiny triangular shaped room with a tiny toilet. The location was really great and close to downtown and the freeway. Problem was our view was the freeway and a gas station instead of the river like I thought it would be. Problems we had were a snowy TV that was fixed in less than 30 minutes and an AC that was not cooling. Had to call them twice after waiting an hour from the first call about the AC. On the second call, they said the maintenance person had just came in, even though it was an hour!? They were able to fix it.... The best part of the holiday inn was the free shuttle. Used it to get to 6th St and back before 1030 p.m, we took it just to check it 6th St and eat somewhere. So holiday inn us a good location and shuttle is great but for full price, it could of been different story. Go to the pool on the roof, wonderful view.

Room Tip: 203 has a bad view of highway and gas station. Small restroom. Use the free shuttle!
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  • Stayed: October 2012, traveled with family
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Thank footballguru666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this reviewResponded November 21, 2012

It seems as if we didn’t live up to your expectations but I’m glad you enjoyed some of our unique amenities. Some of the difficulties you experienced are beyond our control to an extent, we’re just built that way.

The configuration of the bath in our north tower is not something we can change but there are full sized toilets in all rooms. It sounds like we were able to solve your other concerns and yes, we are proud of our comfy mattresses. That’s something we can do to provide a pleasant and productive stay for all our guests.

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Reviewed November 14, 2012

The people working at the Hoiliday Inn are very friendly and helpful! The staff went above and beyond to make my stay great - they even helped me charge my phone when I forgot my charger!
Thanks Again!!

  • Stayed: September 2012, traveled on business
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Thank h b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this reviewResponded November 20, 2012

Thanks for your comment. One of our main goals is to provide this level of service to each and every guest. It’s going above and beyond that sets us apart for the rest and we appreciate the recognition

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Additional Information about Holiday Inn Austin-Town Lake

Address: 20 N Interstate 35, Austin, TX 78701-4325
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #103 of 202 Hotels in Austin
Price Range: $89 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Austin-Town Lake 3*
Number of rooms: 322
Official Description (provided by the hotel):
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 
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Also Known As:
Holiday Inn Austin Town Lake Hotel Austin
Austin Holiday Inn

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