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“Not what you advertised”

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Super 8 Austin/Airport South
Ranked #74 of 203 Hotels in Austin
Cleveland
1 review
“Not what you advertised”
Reviewed January 13, 2014

Reserved room directly from super8 web site. Was looking for a king suite with a jacuzzi and found it pictured but they switched it to a reg king. Called ahead and got lip service. Called 800 service no help. Nice hotel and rooms. Marketing should pay closed attention to what they advertise

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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744 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 25, 2013

If there were any issues with the room itself, they were resolved very quickly by the staff. My only very little disadisfaction was the self use self make coffee machine in the lobby. I like it already made, just pour it in a cup, add what I want and go. As I said, this was the only very little thing and would certainly not dissuade me from staying with you again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Javan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Twin Cities MN
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 10, 2013

We've been taking an annual trip to Austin every year for 13 years, and have stayed at this Super 8 for about 7 of those years. I have a previous review. We have loved this place, and we still do.
But.
This year there were a couple of negative changes. The service is still awesome, and the rooms are still clean and comfortable. However a lot of the perks that made this place great have gone away and we're sad to see that.
The most obvious sad change is the breakfast. They still have the awesome texas shaped waffles, but they have gotten rid of the biscuits, no hard boiled eggs, a much smaller selection of fruits, no bagels, and a lot of the bread products were stale. Also they have cut an hour off of the breakfast. It's just not what it used to be at all, and honestly, I couldn't even access it most of the days of our trip because of that missing hour.
There's less available at the nightly dessert bar too.
We also used to get a call a few minutes after we first checked into our room to make sure that everything was okay.
It's still a great value, and people who haven't stayed there before wouldn't know what they were missing, but it's sad to see the cuts.
Other than that, service was as usual AWESOME especially when our daughter was ill and the front desk was super helpful.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JKNabiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 9, 2013

Everything was wonderful! What an amazing hotel for a super 8. The only negative comment is that the breakfast was not very healthy. I would have preferred some real orange juice or real fruit (not sugar laden processed stuff) and skip the powdered eggs and serve some nutritious cereal (even the oatmeal was sugar laden) But other than the breakfast, this place is an incredible deal.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Kathleen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laredo
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 7, 2013

Hotel is clean. Front desk staff was friendly and helpful. Some of the staff were shy, but helpful. Seemed to be short handed at times. Never had breakfast there because there were some unsupervised children who were touching the food and actually sneezed on it. No one was there to take care of these issues.Walls are very thin and some of the guests with children tend to allow the kids to get a little loud. I guess this is a very children friendly hotel? However, if you want quiet, this may not be the hotel for you. Location was easy to find. Easy access to locations I needed to get to. Several fast food places close by, as well as a couple of good restaurants. I found it very odd that I was charged full amount of stay at check-in. Of course, it was my fault as well, since I should have asked before I signed the receipt. Made it a little harder to change hotels, I guess.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Border45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8Austin, Manager at Super 8 Austin/Airport South, responded to this review, November 8, 2013
Dear Guests,

Thank you taking time to write the review. We will take appropriate action and retrain our employees to address the issues.

Thank you
Sam Kumar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Austin/Airport South

Property: Super 8 Austin/Airport South
Address: 3120 Montopolis Drive, Southwest corner of Highway 71 and Montopolis Drive. Behind Jack In The Box, Austin, TX 78744
Phone Number:
Location: United States > Texas > Austin > South Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Best Value Hotel in Austin
#26 Romantic Hotel in Austin
#29 Family Hotel in Austin
#34 Business Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Super 8 Austin/Airport South 2.5*
Number of rooms: 37
Official Description (provided by the hotel):
Close to Convention Center, Sixth Street, University of Texas at Austin and Town Lake Super 8 Austin Airport, South hotel offers convenience to Austin-Bergstrom International Airport and downtown Austin attractions. Situated off Interstate 35 and Highway 71, our Austin hotel is minutes from the vibrant arts and music scene on 6th Street. Rely on our non-smoking, Austin, TX hotel for value. Take advantage of conveniences like free Wi-Fi Internet access, well-lit free parking and guest laundry facilities. Our gym makes it easy to squeeze a workout into your busy day, and we offer a sauna if you need to unwind. Begin each morning with free SuperStart continental breakfast with bacon and waffles. Kids 17 and under stay free with an adult. Super 8 Austin / Airport South hotel offers convenience to Austin-Bergstrom International Airport and downtown Austin attractions. Situated off Interstate 35 and Highway 71, our Austin hotel is minutes from the vibrant arts and music scene on 6th Street. Rely on our non-smoking, Austin, TX hotel for value. Take advantage of conveniences like free Wi-Fi Internet access, well-lit free parking and guest laundry facilities. Our gym makes it easy to squeeze a workout into your busy day, and we offer a sauna if you need to unwind. Begin each morning with free SuperStart continental breakfast with bacon and waffles. Kids 17 and under stay free with an adult. LOCAL ATTRACTIONSOur Austin hotel is convenient to downtown Austin entertainment and attractions. Take a walk around Lady Bird Lake and check out Zilker Botanical Garden along the way. For live music, head to the venues of 6th Street and the Warehouse District, or catch a performance at Austin City Limits. If a campus visit is in your plans, University of Texas is close to our hotel, and major events and conferences at Austin Convention Center are also nearby. Explore Capitol Visitors Center, hike along Town Lake or bring your family to Austin Childrens Museum.DINING OPTIONSSeveral restaurants are within easy reach of our Austin, TX hotel. Try fried catfish or oysters at Catfish Parlour or Mexican food at El Meson. Other choices include 888 Pan Asian and Threadgills Home Cooking. TRANSPORTATION SERVICESReach your terminal in minutes with free shuttle service to Austin-Bergstrom International Airport. Our friendly staff can provide you with details. ... more   less 
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Also Known As:
Super 8 Austin Airport, South Hotel Austin
Super 8 Hotel Austin
Super Eight Austin
Austin Super 8
Austin Super Eight

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