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“we were pleased with our stay, we were disappointed that...” 4 of 5 stars
Review of Super 8 Austin/Airport South

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Super 8 Austin/Airport South
Ranked #57 of 198 Hotels in Austin
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677 reviews from our community

Traveler rating
    374
    197
    61
    27
    18
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
San Angelo, Texas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 1, 2013

I booked this hotel after reading the good reviews on here. I have to say I was disappointed. I booked online using their website for a stay and park rate (leaving my car there 5 days while I travelled). The rate was higher since it included free parking while I was gone and an airport shuttle to and from. At check-in they overcharged from the internet price (only a few bucks) saying the rate online doesn’t always account for all taxes, then said I had to pay for parking. I told them I booked the rate to include parking, but they didn’t have a record of that and said for now they would comp the parking, but I might be billed later… what? Any, the room was okay, the decor was a modern-retro set up which was interesting and different. But the thermostat was broken, the TV remote didn’t work, the comforter has a big hole in it and the pillows sucked. The “full” breakfast in the morning was in a tiny room with fake egg patties and bacon and some not good pastries (plus a waffle maker). The coffee machine and juice machine didn’t work. Although the staff was told, they didn’t do anything to fix it at the time. They took me to the airport, but at pickup said their van wasn’t working so I should just take a cab. Anyway, just very disappointed and not at all impressed. I will NEVER stay here again. But, just so I’m not all negative… the staff was pleasant, location is easy to access, and they offer free wi fi.

  • Stayed May 2013, traveled solo
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank MI_2_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super83120, Manager at Super 8 Austin/Airport South, responded to this review, June 3, 2013
We apologize for any discrepancies during your stay. We would like to avoid future failures, so we will have retrain our staff to avoid future failures. We will, to the best of our ability, avoid future problems with your advice. We apologize from the bottom of our heart. Thank you.
Maya Kumar
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
COUNTRYSIDE
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 28, 2013

We enjoyed our stay here. The room and the lobby have that personal touch. The laundry room and the breakfast room were always clean and nicely decorated. We had to spend an afternoon in the room because it was raining so bad. We had enough room and enjoyed a free movie from the front desk.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KATHY G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super83120, Manager at Super 8 Austin/Airport South, responded to this review, June 3, 2013
Thank you for your time and effort to write a pleasant comment following your stay at Super 8 Austin Airport, South. Your comments on our performance are well valued and are regarded as the highest form of criticism. We appreciate your patronage and hope to see you again at our hotel on your next returning trip to Austin, Texas.
Maya Kumar
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Austin/Airport South

Property: Super 8 Austin/Airport South
Address: 3120 Montopolis Dr, Southwest corner of Highway 71 and Montopolis Drive. Behind Jack In The Box, Austin, TX 78744-1402
Phone Number:
Location: United States > Texas > Austin > South Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Best Value Hotel in Austin
#26 Romantic Hotel in Austin
#29 Family Hotel in Austin
#34 Business Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Super 8 Austin/Airport South 2.5*
Number of rooms: 37
Official Description (provided by the hotel):
Close to Convention Center, Sixth Street, University of Texas at Austin and Town Lake Super 8 Austin Airport, South hotel offers convenience to Austin-Bergstrom International Airport and downtown Austin attractions. Situated off Interstate 35 and Highway 71, our Austin hotel is minutes from the vibrant arts and music scene on 6th Street. Rely on our non-smoking, Austin, TX hotel for value. Take advantage of conveniences like free Wi-Fi Internet access, well-lit free parking and guest laundry facilities. Our gym makes it easy to squeeze a workout into your busy day, and we offer a sauna if you need to unwind. Begin each morning with free SuperStart continental breakfast with bacon and waffles. Kids 17 and under stay free with an adult. Super 8 Austin / Airport South hotel offers convenience to Austin-Bergstrom International Airport and downtown Austin attractions. Situated off Interstate 35 and Highway 71, our Austin hotel is minutes from the vibrant arts and music scene on 6th Street. Rely on our non-smoking, Austin, TX hotel for value. Take advantage of conveniences like free Wi-Fi Internet access, well-lit free parking and guest laundry facilities. Our gym makes it easy to squeeze a workout into your busy day, and we offer a sauna if you need to unwind. Begin each morning with free SuperStart continental breakfast with bacon and waffles. Kids 17 and under stay free with an adult. LOCAL ATTRACTIONSOur Austin hotel is convenient to downtown Austin entertainment and attractions. Take a walk around Lady Bird Lake and check out Zilker Botanical Garden along the way. For live music, head to the venues of 6th Street and the Warehouse District, or catch a performance at Austin City Limits. If a campus visit is in your plans, University of Texas is close to our hotel, and major events and conferences at Austin Convention Center are also nearby. Explore Capitol Visitors Center, hike along Town Lake or bring your family to Austin Childrens Museum.DINING OPTIONSSeveral restaurants are within easy reach of our Austin, TX hotel. Try fried catfish or oysters at Catfish Parlour or Mexican food at El Meson. Other choices include 888 Pan Asian and Threadgills Home Cooking. TRANSPORTATION SERVICESReach your terminal in minutes with free shuttle service to Austin-Bergstrom International Airport. Our friendly staff can provide you with details. ... more   less 
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Also Known As:
Super 8 Austin Airport, South Hotel Austin
Super 8 Hotel Austin
Super Eight Austin
Austin Super Eight
Austin Super 8

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