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“Really Liked This Hotel” 5 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area

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Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area
Ranked #44 of 197 Hotels in Austin
Certificate of Excellence
Houston, Texas
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Really Liked This Hotel”
5 of 5 bubbles Reviewed May 3, 2014

We attended a family party at Maggiano's in the Domain and stayed at this hotel because it was a less expensive alternative to the Domain hotels. From the time we walked in, the hotel staff was friendly, check in was quick, the hotel was clean, room was big and the queen-sized beds were comfortable. My mom also stayed here and enjoyed the stay. This is a great place to stay if you have activities near the Domain, as it is five minutes away. You can drive on Braker Lane to get there and not have to get back on any of the freeways. We will stay here again.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tavemartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zona S, General Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review, May 20, 2014
It was a pleasure having you as our guest while you were in town. And it was so nice of you to say such nice things about our hotel and our team, we aim to please and its great to hear its working. We are looking forward to your next visit with family or friends in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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221 reviews from our community

Traveler rating
    152
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    12
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    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Charlotte, North Carolina
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed April 28, 2014

We had a one-night stay and we will definitely be back!!! There are plenty of places to eat should you be looking for something nearby. The rooms are incredibly nice. The decor, the colors, amenities, the cleanliness - I would definitely recommend everyone to stay here. We loved the beds! Slept like babies through the whole night. It was extremely quiet and you couldn't hear the interstate at all. We checked out the pool but didn't get a chance to use it, but it's extremely nice. The front desk staff was very helpful, as well. I would highly suggest anyone who is visiting Austin to stay here. It's a short drive to Zilker Park, downtown, anywhere, really. We'll definitely be back!

Room Tip: We stayed on the 4th floor facing the parking lot. Quiet, nice view.
See more room tips
  • Stayed April 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NAP702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zona S, General Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review, May 20, 2014
Oh its so great to hear you were pleased our team really loves this new hotel and our very special guests. While we are the new kids on the block we are not new to customer service and so glad you gave the new hotel a chance.

We hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
295 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed April 14, 2014

Was in town on business and location was great for anything in the NW Arboretum area. Very close to fast food and finer dining, and a quick ease drive downtown if needed. Staff was excellent, and very accommodating for any possible needs. They had a happy hour reception in the evening that I wasn't able to attend, but will try to on my next visit.

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Phil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zona S, General Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review, May 20, 2014
Thank you for taking time from your very busy life to let us know we were able to meet your expectations and more. We are looking forward to your next visits and just a heads up the social hour is only on Tuesdays and Wednesdays, however the relaxing back patio is always open.

See you soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed April 14, 2014

We stayed at this location on two different days during our vacation in Austin, April 6 and 10th, and on each occasion, Travis greeted us warmly and efficiently. Having someone like Travis at the front desk made our stay so much better because he went above and beyond. He greeted us each time with recognition of our HI membership status and provided us with information on restaurants and directions around the area. Here's an example where he went beyond: For each restaurant recommendation, he printed out the directions and map and had them ready upon our departure for dinner.

We will definitely return to this Holiday Inn as it is close to the expressways, is absolutely clean, and is so close to shopping/dining. We were on the 3rd floor overlooking the pool and we heard no noise whatsoever. In addition, the beds were comfy. Thanks to the staff and management.

Room Tip: Away from the highway.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mrs1140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zona S, General Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review, May 20, 2014
Thank you for not only staying with us once but then again on your way home. We couldn't be more pleased with Travis, it was a very happy day to have him come join our team.

We love our guests and being here for them so it is especially great to hear back from you.

Thank you for the kind words and taking time to share.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sugar Land, Texas, United States
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed April 6, 2014

My church group had a conference on the NW side of Austin. tripadvisor helped pick the hotel for the stay and it was right on.Holiday inn Express Suites Austin NW Arboretum is New.Clean, Wonderful Beds.Quiet.Good Breakfast. and just one night,but huge comfortable room.I would easily stay longer Stayed for a conference nearby.Staff quite friendly and helpful.

  • Stayed April 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 29, 2014

My sisters and I came to Austin, TX for my sisters 50th birthday. So we were hoping to have an exceptional and memorable time and that we did. From the time that we walked in the door at the Holiday Inn Express we were met with a wonderful and warm greeting from Travis and Corbin. They were both pleasant and knowledgeable about things in the area and what we were looking for. When we came in later that day and the remaining days of our trip we were greeted warmly by Travis, Kolter, Corbin and Lupe. Most definitely I would HIGHLY recommend this hotel to anyone asking for accommodations in the Austin, TX area. The hotel is perfectly located from things in the area but what will keep me coming back is the GREAT customer service extended to us from the hotel staff! All I can say, is keep up the great work and look forward to coming back for a visit. Oh yes, one more thing it's beautiful, the rooms, beds, bathroom, lounge area spotless! Comfortable, clean and bright! The Banks Sisters (Merl, Lisa and Jasmine)

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jasmine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Albany, Indiana
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 21, 2014

Great location, great staff, clean and quiet. Very new hotel which made it nice. Had two rooms for a week. We were close to everything. The young man at the front desk was always pleasant and I noticed he worked quite a few hours. He still made a point to give excellent service with a smile. I had only one issue and that is the televisions are on high tables. The remote does not work very well if you are in bed. I would have to lift my arm to make the remote operate. Not a big deal but a little annoying.

Room Tip: We stayed in this hotel from 4/17 through 4/21. The staff was helpful and very friendly. The rooms a...
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank burkIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area

Property: Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area
Address: 10711 Research Blvd, Austin, TX 78759-5706
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 197 Hotels in Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area 2.5*
Number of rooms: 108
Reservation Options:
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