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“Horrible Service”

Brick Oven Restaurant
Ranked #342 of 3,728 Restaurants in Austin
Certificate of Excellence
Price range: $1 - $20
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Lunch, Reservations
Neighborhood: Downtown
Description: The Brick Oven was established in 1982 in downtown Austin. We built the largest wood fired Brick Oven in Texas from original designs, using cast pieces over 100 years old. In 1989 a second location in Northwest Austin was added and a similar sized oven constructed. Each Brick Oven weighs over 20,000 pounds and burns three cords of oak wood every month to maintain temperatures of nearly 700 degrees. The massive size and high temperatures assure fast, consistent cooking and give our food a unique character and flavor. We feature house made breads from original recipes, high quality fresh ingredients and are locally owned and operated.
San Antonio, Texas
Level Contributor
102 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
“Horrible Service”
Reviewed October 19, 2013 via mobile

We visit Austin monthly for work and were invited to the Brick Oven by colleagues. I'm entering this review before even eating because is the horrible service. The waitress was absolutely rude and bothered by something. The restaurant was not busy so I can only assume she had a bad day or utterly hates her job, in any event it's no reason to be rude to customers.

Helpful?
Thank PDC_Lovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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119 reviews from our community

Visitor rating
    29
    59
    26
    3
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Austin, Texas
Level Contributor
249 reviews
155 restaurant reviews
common_n_restaurant_reviews_1bd8 103 helpful votes
“Quick lunch spot”
Reviewed October 15, 2013

Met a friend for lunch last week at the Brick Oven. Lunch specials - large portions - and delicious! Also, the service was FANTASTIC!!! They sat me while I waited for her arrival and were quick to take drink orders and follow up with refills. I highly recommend it!

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank luvplayacar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Various
Level Contributor
25 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Great Pizza”
Reviewed August 18, 2013

I always make sure to visit the Brick Oven each time I go to Austin on business. The pizza is always good as well as the other dishes. The Margarita Pizza is excellent. Menu can be a bit confusing. Make sure to arrive early, especially for lunch as the place fills up pretty quickly. Parking is a bit of a problem. Very limited. So expect to circle the building a couple of times.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank GlobeTraveler_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
66 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Excellent Pizza”
Reviewed August 12, 2013

A little over priced but very good pizza. Is a short walking distance from the Capitol or other downtown locations.

Visited May 2013
Helpful?
Thank tsmetzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Neches, Texas
Level Contributor
45 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Excellent!”
Reviewed July 30, 2013

Excellent, quick service. Tried the Spaghetti and Meatballs, Calzone and Salads...all were delicious!!

Visited June 2013
Helpful?
Thank duboisfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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