We arrived @ 1:00 PM. Not very full. The owner greeted us warmly. She sat us, we talked about the new decor, she told us they were going to be shown on the Food Channel. We were happy and congratulated her. We had always enjoyed eating here.
Our day went downhill from there. After 15 minutes, no one came to take our drink order. Finally I flagged someone down (everyone seemed to be avoiding eye contact). We gave them our food order at the same time, concerned about the service. My kids were hungry. Cut to the chase...after several visits to our table to tell us our food was coming...still no food. At one point our server asked us if we still wanted our meals? I said where will I go at this point?...I couldn't subject my family to another wait in another restaurant. I finally went to the front of the house to complain that we had been there OVER AN HOUR and my kids were starving. The owner was surprised to hear this, asked where we were sitting. I said...over at that table, where you sat us over an hour ago. She seemed completely surprised and asked someone else what was going on? I don't speak Thai but I'm pretty sure that's what she said. She assured us that our food would be forthcoming. It was at least 20 more minutes until our entrees arrived. I should say three of our 4 entrees arrived. It was almost 10 more minutes before the last one got to the table. By now one child was really upset. Once the food arrived the server and the owner came to the table and tried to explain that the wrong code was entered into the computer. I said that I didn't want explanations...their mistakes should not impact us, the customer. They offered to comp a dessert, which we accepted but asked for in a To Go box. When we left, in was two minutes shy of 2 hours...for lunch! We may return in the future, because the food is pretty good but it won't be for a long time I guarantee. Let me re-iterate, it was our 1st problem in 20 years...but it was a doozy!
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