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Hyatt Place Austin Downtown
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Reviews (1,861)
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All reviewsconvention centergreat locationaustin downtownvalet parkingwithin walking distancefree breakfastvalet staffindoor poolcorner roomrestaurants and barsroom was spacioussitting areaa great stayrainey streetwonderful hotellady bird lakeoatmeal
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Reviewed July 27, 2014

Hyatt Place Austin Downtown has raised the bar for what constitutes comfort, cleanliness, professionalism and hospitality. Although I was only able to stay just a few hours, it was enough time to conclude that other hotels should watch Hyatt Place @ Downtown Austin and take notes. I look forward to the opportunity to return to Austin to take full advantage of the delectable hospitality provided by James valet/bellman and by Jeff front desk and many others like them. I appreciate their graciousness and personal attention.

  • Stayed: July 2014, traveled solo
    • Location
    • Sleep Quality
    • Service
Thank QueenOfQuality2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded August 6, 2014

Thank you for such kind words and for recognizing our outstanding staff. We will be sure to share your comments with the team and we do look forward to having you stay with us again soon.

Best Regards,
The Hyatt Place Austin Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2014 via mobile

Pluses:
-Extremely, competent polite staff
-Convenient downtown location with numerous restaurants in walking distance
-Cool modern decor in lobby and rooms
-Great views from the upper level floors
-Comfortable beds

Issues:
- The whole point of valet parking is to make your life more convenient. Instead, you may have to stand in queue waiting for your car for 15-30 minutes depending on business of hotel. This system needs to be evaluated and would definitely prevent me from staying here again. I paid more to park for one night than 3 days in downtown Portland... And you don't even really need your car there because they have mass transit. In Texas, you'll probably need your car more readily. Seriously- don't force the valet parking on people if you can't run it efficiently. The valets are great and doing their best with a totally ridiculous set of circumstances (too many guests using valet, city parking in the way, etc). Management- get real not greedy.

Stayed: July 2014
Thank thatssoboss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded August 6, 2014

On behalf of the entire team here at the Hyatt Place Austin Downtown, we thank you for choosing our hotel and for sharing your review. We are sorry to hear you encountered delays with Valet service and please know that we are making efforts to limit the wait time. We thank you for your feedback.

Sincerely,
The Hyatt Place Austin Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2014

Oustanding customer service, the best I've had and I'm a Hilton Diamond and Marriott Gold. Whether offering me a cold water and sport drink after a long run, to placing my bags in the car after checking out whle I was attending a conference before getting on the road, they were top notch!

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Brad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded August 6, 2014

On behalf of the entire team here at the Hyatt Place Austin Downtown, we thank you for choosing our hotel and for the outstanding review. We look forward to seeing you again soon.

Safe Travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2014

The staff is truly exceptional. You always feel welcome. This hotel is in the heart of Austin, steps from sixth street, rainey street and other hot spots downtown. The rooms are very spacious and comfortable. The breakfasts are hot and fresh and quite yummy.

  • Stayed: July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 870bryanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded August 6, 2014

On behalf of the entire team here at the Hyatt Place Austin Downtown, we thank you for choosing our hotel and for the outstanding review. We look forward to seeing you again soon.

Safe Travels!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2014

Staff was very accommodating and helpful, rooms were clean and modern. Location in the middle of everything for Austin whether business or pleasure. Just enough service not too much but you are not lacking for anything you may need. Well managed. It will be my place of choice for future Austin visits.

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Tom F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler A, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded August 6, 2014

On behalf of the entire team here at the Hyatt Place Austin Downtown, we thank you for choosing our hotel and for the outstanding review. We look forward to seeing you again soon.

Safe Travels!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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