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“Like New” 5 of 5 bubbles
Review of Hyatt Place Austin Downtown

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Hyatt Place Austin Downtown
Ranked #13 of 197 Hotels in Austin
Certificate of Excellence
Brookhaven, New York
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Like New”
5 of 5 bubbles Reviewed January 16, 2014 via mobile

Although pricey for a Hyatt Place, the rooms where nicely decorated (a modern decor) and extremely well maintained. The staff was one of the friendliest I have ever met. I'd stay there again the next time I'm in the city. There are also plenty of restaurants nearby.

Stayed January 2014, traveled on business
Helpful?
Thank Badrock27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this review, January 17, 2014
Dear Badrock27:

Thank you very much for the wonderful review of our hotel on your recent visit to our great city. We love to hear when our guests enjoy their stay with us, we truly appreciate your feedback. Our location is amazing, with so many restaurants and live music venues nearby, you can definitely find any type of cuisine you like.

We do hope that you will return to us the next time you are in the Austin area.

Kind regards
The Hyatt Place Austin Downtown
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1,568 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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A TripAdvisor Member
5 of 5 bubbles Reviewed January 12, 2014

The Hotel was impeccable...the staff accommodated our every need. Food was delicious. Very please with our stay there. Will stay there again. Very conveniently located and the rooms were superb. the staff was friendly & and always willing to help or assist us.

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this review, January 17, 2014
Thank you for the High recommendation and thank you for the fantastic five star review. We are so pleased to hear that you enjoyed the rooms and the staff. We do receive so many wonderful comments from our guests on our staff. Please know that we will share your review with them, they love to hear our guest's feedback.

We do look forward to seeing you on your next trip to Austin.

The Hyatt Place Austin Downtown
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Fair Oaks Ranch, United States
2 reviews
4 of 5 bubbles Reviewed January 8, 2014

We were in town for a volleyball tournament. The Hyatt Place is 1 block from the Convention Center and walking distance to a myriad of restaurants and stores. This was fabulously convenient! The rooms are very roomy and comfortable, the staff was extremely service oriented. I will definitely stay her again!

  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Denise E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this review, January 15, 2014
Dear Denise E:

I am so pleased to hear that you enjoyed your stay with us at the Hyatt Place Austin Downtown during the volleyball tournament at the convention center. Our location is amazing, and we are glad to know that you were able to enjoy some of our great restaurants and shopping nearby. We do hope that you return to us on your next trip to Austin, whether it be for volleyball or for business, we would be delighted to have you return.

The Hyatt Place Austin Downtown
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Katy, Texas, Usa
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed January 7, 2014

Four adults and four kids/teenagers took off after Christmas to see Austin for a day. Hotel has a great location, the rooms were clean (they looked new) and spacious, the staff was wonderful and accomodating (they managed to give us three rooms in a row with two of them connecting). the staff was very helpful with local information and just overall very attentive. Only downside was the street/construction noise. We were on the eighth floor.

Room Tip: We had 803, 805 and 807. 803 is ADA accessible so is extra large. The JW Marriott is being built in...
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this review, January 15, 2014
Dear Dean D:

How wonderful you and the family were able to take a little day vacation to our great city. We are definitely in the heart of it all if you are looking to experience Austin. Our staff is wonderful and take great pride in all the fun things there are to do here.

Please come and visit us again the next time you are in Austin. We would love to have you stay with us again.

The Hyatt Place Austin Downtown
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San Antonio, United States
1 review
4 of 5 bubbles Reviewed January 5, 2014

Clean quiet Friendly. Staff was very knoleadgeable of the area.Location was cloase to all facilities. Food very good. Shopping close and convienent. Rooms very comfirtiable and clean. Staff friendly and remembered you each day.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Bette N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this review, January 15, 2014
Dear Bette N:

What a lovely review, thank you so much for sharing your experience with us. We do get many great comments on our staff and I know they will enjoy reading your review. It seems like you were able to enjoy your time in our city, hopefully you had some great memories and you will come back to us the next time you are in the Austin area.

Kindest regards
The Hyatt Place Austin Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed January 4, 2014

There is nothing special about this hotel but it was clean and comfortable. It is conveniently located just two blocks from the bars and stores on 6th street and about a 20 minute walk across the bridge to SoCo. The other good thing about this hotel were the staff, who were extremely friendly, helpful and generous. Breakfast was OK without being outstanding. I would definitely stay here again.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GummyShark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this review, January 15, 2014
Dear Gummy Shark:

Thank you for the recent review on your stay at the Hyatt Place Austin Downtown. We appreciate your feedback on the hotel as we value the experiences of our guests. Our goal is to create a wonderful experience to our guests, so thank you for sharing your experience wtih us.

Our location is amazing, being only blocks away from all the great bars and restaurants in the downtown area. We enjoy hearing that our guests found some fun things to do in our city. Especially that you were able to experience South Congress, one of my favorite spots.

We thank you for your feedback, and hope you come and see us again on your next visit to Austin.

The Hyatt Place Austin Downtown
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Montclair, New Jersey
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 3, 2014

Fellow Travelers:
It will be difficult to put into words the experience I had last week while staying at the Hyatt in downtown Austin. We entered the hotel as strangers and were immediately greeted with such warmth and enthusiasm it lifted our weary spirits. A woman at the front desk, Muna, smiled at us with such delight and greeted us as if we were her favorite relatives. She said that she was so happy that we were staying with Hyatt and if there was anything she could do, not to hesitate to let her know. During my stay I saw her greet people with genuine warmth and happiness time after time, coming around from behind the desk to hand each guest their key. She bathed everyone in her glowing cordiality, exhibiting for me, a woman who has traveled the world, the meaning of true hospitality. Here is a woman who is clearly in her element, a treasure in an industry in which kindness and enthusiasm cannot easily be taught. What she brings to each day of work is, if I were Ms. or Mr. Hyatt, what I would be seeking and prizing in any employee.
Yes, the hotel is nice, it's clean, it's convenient and well designed, and yes, Austin is a remarkable city, but what will stay with me, always, from my vacation there, is the reception we got each time we walked through the door and Muna was on duty. Her passion and spirit is infectious; the staff each spoke of how special she is, how much they enjoy working with her, how unique she is. And we enjoyed meeting and speaking with many others on the Hyatt staff: India, Mary, Jane, your lovely and efficient manager, Brett, the staff that served us breakfast each day: Lauren and Sergio. There's just a good feeling with good people at this place.
Of course, there is so much to do in Austin! Music, music, music and music!!! Tons of restaurants, and, if you drive a little while, some hills to climb and outstanding BBQ at Salt Lick in Driftwood, TX. If you stay here, I hope you'll have this staff, especially Muna, to come home to...I'm sure she'll be a manager in no time.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GoodBrisket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this review, January 4, 2014
Dear GoodBrisket:

I have read over your review about 20 different times, each time with a bigger smile on my face as I love hearing about the way our staff left an impression on you. Thank you so very much for your kind words on each of them. I do know that Muna will be so very delighted to hear that she impacted your stay as much as she did. The rest of the staff will definitely enjoy hearing their names mentioned as well since it is very seldom so many of them are mentioned by name in one review.

I agree with you wholeheartedly. The experience in travel is about the people you meet and how they leave an impression with you days, weeks, even months after you return home.

Please know that this review will forever stay with our staff, each and every one of them. We hope to see you again the next time you are in town. We would love to say thank you in person.

Warmest regards
The Hyatt Place Austin Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Austin Downtown

Property: Hyatt Place Austin Downtown
Address: 211 E 3rd St, Austin, TX 78701-4003
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 197 Hotels in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Austin Downtown 3*
Number of rooms: 296
Official Description (provided by the hotel):
Hyatt Place Austin Downtown, located in the heart of Austin Texas, is steps from the Austin Convention Center, 6th Street entertainment district and University of Texas. Guests of Hyatt Place Austin Downtown will enjoy beautifully-appointed guestrooms featuring Hyatt Grand beds, 42" flat-screen HDTVs, free WiFi and complimentary breakfast. Our downtown Austin hotel features a 24-hour fitness center, pool, event space and guest kitchen serving made-to-order entrees and snacks. ... more   less 
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