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Hyatt Place Austin Downtown
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Reviews (1,841)
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All reviewsconvention centergreat locationaustin downtownvalet parkingwithin walking distancefree breakfastvalet staffindoor poolcorner roomrestaurants and barsroom was spacioussitting areaa great stayrainey streetwonderful hotellady bird lakeoatmeal
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1,685 - 1,690 of 1,841 reviews
Reviewed January 3, 2014

This is a new hotel and was priced less than other older hotels in downtown Austin, perhaps because it was not as well known. Highly recommended. The overnight parking is pricey, $23, but that's around the market rate for downtown and for that money you have very convenient access directly from the garage floors to your guest level without having to stop through the lobby. The room on the 16th floor was a bit noisier than expected, though.

  • Stayed: December 2013, traveled with family
    • Value
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Review collected in partnership with Hyatt Hotels
Thank Explosivo1146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded January 15, 2014

Dear Vasanth B:

Thank you for submitting a review regarding your recent visit to the Hyatt Place Austin Downtown. We are pleased to hear that you will be highly recommending our hotel, that is great news. We hope that you will come and stay with us again the next time you are in the Austin area.

The Hyatt Place Austin Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014 via mobile

We stayed in Austin overnight on our way to San Antonio! Hyatt Place was an amazing choice. It was close (walking distance) to 6th street and much more. We took a short cab ride over to the SoCo district and enjoyed first Thursday. The staff is truly what make this hotel beyond amazing. Everyone was so nice and helpful with recommendations and our needs. A special shout out to Jordan! He was awesome!

Stayed: January 2014, traveled as a couple
Thank Christina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded January 4, 2014

Dear Christina M.

Thank you for the great review on your recent stay with us. We are delighted to hear that you enjoyed the hotel and the location. We definitely have a great location if you are looking to truly experience our amazing city. I will make sure to share your review with Jordan next time he works.

Thanks again for the kind words, we appreciate your feedback.

Kind regards,
the Hyatt Place Austin Downtown

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Reviewed January 2, 2014

Staff was unprofessional, assigned a handicapped room without requesting, had to relocate after seeing the room, no apologies from staff, indoor pool not heated in winter, breakfast ran out of food at 9:00 a.m.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hyatt Hotels
Thank CyndeeAustinTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded January 15, 2014

Dear CyndeeAustinTexas:

I would like to say thank you for submitting a review on Trip Advisor regarding your experiences at the Hyatt Place Austin Downtown. I am disappointed to hear that you had an unpleasant experience with us and would like to apologize for the issues you encountered. Our comments from our guests are extremely important to us as we value what each and every review has to say. Please know that we take this feedback very seriously and will be sharing your review with the department heads and managers of the hotel. We have notified the facilities department regarding the temperature of the pool as well as reviewed with the food and beverage staff regarding your experience with breakfast. Regarding the room placement, our staff should have definitely made every attempt to ensure you were in the correct room from the beginning.

If you do decide to give us a second try, we would love the opportunity to change your mind about our hotel.

Kind regards,
The Hyatt Place Austin Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

You cannot beat the location of this hotel. Right in the heart of all the bars and events downtown. Also is just two blocks from the hike and bike trail. Perfect! The staff is super friendly and helpful. I will certainly stay here again.

  • Stayed: December 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hyatt Hotels
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded January 15, 2014

Dear Scott H:

Thank you so much for the great response on trip advisor about your recent stay with us. We are so pleased to hear that you are enjoyed the location of our hotel. It looks like you were able to take advantage of quite a few amazing amenities our city offers.

We do hope you choose us again the next time you make your way to Austin.

Kindest regards,
The Hyatt Place Austin Downtown

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Reviewed January 1, 2014

The staff esp front desk was great, room was very nice,the parking fee was high, breakfast was ok but cold food not.,location was excellent, close to all the shopping entertainment and tourist attraction, we will probably return with friends and stay here again.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this reviewResponded January 4, 2014

Dear Mark W:

Thank you for the review on our hotel, we are glad that you enjoyed the rooms and the staff. We love our staff dearly, they seem to get a shout out in every single review we receive. And how nice that you enjoyed the location, we are delighted to hear that you were able to take part in some of the wonderful things our city has to offer. Thank you also for letting us know about your experience with the temperature of the breakfast. We will make sure to share your feedback with our food and beverage team.

Kind regards,
the Hyatt Place Austin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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