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“excellent downtown stop”

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Hyatt Place Austin Downtown
Ranked #13 of 203 Hotels in Austin
Certificate of Excellence
Auckland Region, New Zealand
Level Contributor
258 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“excellent downtown stop”
Reviewed September 3, 2013

After a bit of driving we came across the hotel and having stayed Hyatt places before I was not too sure.We had excellent service from the ground staff and the rooms were very clean and quiet.
We would be staying there again

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank kruuza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this review, September 19, 2013
Kruza: Thank you so much for the great review of our hotel. We are glad to hear that you enjoyed your stay in our great city and hope you enjoyed some of the great restaurants and live music we offer.

We would love to have you return to us on your next trip to Austin.

Many thanks
The Hyatt Place Austin Downtown
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1,658 reviews from our community

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Traveler tips help you choose the right room.   Room tips (118)
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English first
Toronto, Canada
Level Contributor
67 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 3, 2013

Stayed here Aug 2013. I believe this hotel is relatively new. Not much of a view as it is downtown among other towers. Easy to park in the multistorey lot and take the elevator to reception. Rooms were nice with a lounge area sofa. Very friendly staff at checkin, checkout, asking for directions, etc. Did not eat at the hotel though breakfast was included. This hotel is very convenient to walk around downtown Austin including all the entertainment on 06th street. The hotel itself is on a quiet area. Would definitely recommend it.

  • Stayed August 2013, traveled on business
    • Value
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Helpful?
Thank Canadarocks463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this review, September 14, 2013
Dear Canadarocks463:

We thank you for taking the time out to review our property and glad you found the rooms to be to your liking. WE definitely have a wonderful staff and enjoy reading about how they take care of our guests. We look forward to your next trip to Austin. Thank you so much for your comments.

The Hyatt Place Austin Downtwon
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Montreal, Canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 31, 2013

The hotel is good in general. The Front desk enjoy their work and will do everything to help you in the hotel or in giving you advice in the city. They have one huge negative point is the Valet. They are rude, doesn't care of customer. In the exception that if you want to know what they done during their weekend and the rating of the "chicks" in the hotel, you should avoid them! For the rest.. Great location and hotel. Pool seems to be close during the week? At least during my stay.

Green Features: Great iniatives. But wherever you put your towels they change it..
  • Stayed August 2013, traveled solo
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Helpful?
1 Thank Philippe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this review, September 14, 2013
Dear Phillippe P:

Thank you kindly for the recent review of our hotel. We value the experience of our guests and appreciate your feedback on the hotel and the valet. I have printed your review and shared it with our valet manager to ensure he is aware of your experience. We understand that they are the first impression of the hotel and how important their actions are.

Our pool was closed for a short time during your stay due to an improvement that the facilities department was performing, however our normal hours on the pool are 6am to 10 pm daily.

We do hope you will select our hotel on your next trip to Austin. We would love to have you back at the hotel for another try.

Best regards,
The Hyatt Place Austin Downtown
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Missouri
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 30, 2013 via mobile

Stayed aug 27- aug 30 in room 936 and not once did they replace any amenities. No shampoo, conditioner, facial wipes, soap, what you get upon arrival is it. I know I could call down to front desk but shouldn't have too. Otherwise nice stay.

  • Stayed August 2013
    • Value
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Helpful?
Thank Melinda1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this review, September 14, 2013
Melinda1973:

Thank you for taking time out to write a review of your recent trip to our hotel. I apologize that you were not given the level of service that we pride ourselves in offering our guests. It is our standard to replenish the amenities daily for our guests and not only once upon their arrival. I will share this information with our housekeeping manager and make sure she reviews the feedback with her team.

We so appreciate your reply and do hope you will choose us on your next trip to Austin.

Best regards,
The Hyatt Place Austin Downtown
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Riverside
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 24, 2013

We stayed here twice over the past month. Our first visit was so nice that we returned a month later. The staff is very friendly and accommodating to your needs. Every time you enter or leave everyone that is there says hello or good bye, almost overkill but we giggled each time. The rooms were very clean although we notice in both rooms that there was a strange odor in the bathroom. If you have electronics, there are enough outlets to plug everything in. You are in walking distance from everything you would need, food, Lady Bird trail, etc. Should we find our way back to Austin, we would stay there again.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank 1Gl0balTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this review, September 14, 2013
Dear 1Gl0balTraveler:

We thank you for your recent review of our property. We enjoyed reading your review on the staff and how you enjoyed the hotel so much you returned. I will also share the information of your experience with the odd smell in the guest rooms with our engineering department and housekeeping staff.

It appears you travel often, so hopefully you will choose us on your next trip our way.

The Hyatt Place Austin Downtown
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Fort Worth, Texas
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 20, 2013

We stayed here for one night after a shopping trip in San Marcos, and chose this hotel because it's walking distance to the 6th street bars and restaurants. We would definitely stay here again and recommend it to others--it's convenient, the staff is very attentive and helpful, and the rooms are great. The free breakfast was good and even though the hotel was busy they kept everything organized and efficient. I've stayed at a few Hyatt Place locations and this was probably the best--great place!

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank Camille P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this review, September 14, 2013
Dear Camille P:

We thank you for your great five star rating on our property, it is nice to read about your experience on your recent trip to Austin. Our staff is amazing and I cannot tell you the number of reviews we receive on how wonderful they are. Our location is also ideal, hopefully you were able to enjoy some of our great nightlife.

We do hope to see you again,
The Hyatt Place Austin Downtown
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London, UK
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed August 19, 2013

Hyatt Place, 3rd Street, Austin
Beautiful new hotel located on 3rd Street near Congress. Our room on the 18th floor was large, modern and comfortable.
The staff at this hotel are excellent and were by far the most friendly and helpful during our holiday in Texas. We were particularly happy with our reception/breakfast area “Geordie” who was very happy to see some people from the UK and made sure we were well looked after. Indeed he also kindly gave us a leaving food and drink bag for our journey to Bandera…….thank you so much.
The breakfast was the same as we had experienced at the Hyatt Place in Fort Worth, so we were impressed with the standard and variety of food.
The hotel is ideally located to have an evening out in Austin as is very close to the famed 6th street area and the main avenue (Congress). Good restaurants and bars/clubs are in abundance, so this is really a great location to enjoy the Austin vibe.
Sights worth visiting are the Capitol, University of Texas and Zilker Park, particularly the lake and pool area.
Only negative is the extremely expensive parking ($24 plus tax for self parking per day!!!)

  • Stayed August 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank London_UKWebbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Place Austin Downtown, responded to this review, September 14, 2013
Thank you for the wonderful review you posted on Trip Advisor. We are so pleased to read about your wonderful experience and will share your comments with our team. It was wonderful of our staff to take such great care of you, we receive so many comments on how fantastic our team is.

We hope you enjoyed your trip to our hotel and do hope you choose the Hyatt Place Austin Downtown on your next trip to Austin.

The Hyatt Place Austin Downtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Austin Downtown

Property: Hyatt Place Austin Downtown
Address: 211 E 3rd St, Austin, TX 78701-4003
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 203 Hotels in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Austin Downtown 3*
Number of rooms: 296
Official Description (provided by the hotel):
Hyatt Place Austin Downtown, located in the heart of Austin Texas, is steps from the Austin Convention Center, 6th Street entertainment district and University of Texas. Guests of Hyatt Place Austin Downtown will enjoy beautifully-appointed guestrooms featuring Hyatt Grand beds, 42" flat-screen HDTVs, free WiFi and complimentary breakfast. Our downtown Austin hotel features a 24-hour fitness center, pool, event space and guest kitchen serving made-to-order entrees and snacks. ... more   less 
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