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“LIKED HAMPTON INN, LAVACA ST”

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Hampton Inn & Suites Austin at The University/Capitol
Ranked #6 of 203 Hotels in Austin
Certificate of Excellence
Bricktown, NJ, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“LIKED HAMPTON INN, LAVACA ST”
Reviewed February 19, 2014

Very convenient to Texas State Offices and downtown Austin. Clean room, quiet, very comfortable bed. Appreciated breakfast with a variety of choices. Helpful, efficient staff; assisted with boarding pass for flight home.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Joseph W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this review, February 25, 2014
Dear Joseph W,

Thank yo for the feedback on tripadvisor. Thank you for commenting on our convenient location near all Austin has to offer! I was glad to read that our staff was able to help you with your boarding pass and that we exceeded your expectations iwth our staff and breakfast area. We look forward to your next visit!

Sincerely,

Sean Fitzgerald
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,306 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (207)
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Hickory, North Carolina
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 17, 2014

We stay here quite a bit. The staff is always friendly and accommodating. The rooms are clean and the water pressure is good.

The artwork is trendy and fun and the location is near some reasonable bars and a Liquor store!

However, Turkey sausage is positively communist. :)

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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hetkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this review, February 25, 2014
Dear Hetkey,

Thank you for the kind words on tripadvisor in reagards to our staff. I agree that our staff is the best and that our rooms are clean! We look forward to your next visit with us!

Sincerely,

Sean Fitzgerald
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 16, 2014

I enjoyed my stay at the Hampton Inn. The room was clean and nicely furnished. The hotel staff was super nice, friendly, and helpful. The breakfast in the morning was excellent. The location was good for me since this was a business trip. And I was able to walk everywhere, even down to hopping 6th Street area.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RDmaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this review, February 24, 2014
Dear RDMaker,

Thank you for the kind words on tripadvisor. We appreciate your feedback. Thank you for the remarks in regards to the "clean and nicely furnished room", and for the comments about our super nice, friendly, and helpful staff. Our staff takes great pride in their work. Thank you for the comments on our "excellent" breakfast. We look forward to your next visit.

Sincerely,

Sean Fitzgerald
GM
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Truro, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 16, 2014

Everything about our experience at this hotel was excellent: the staff, the room, the breakfast, the fitness centre and even the wifi access. Everything was great. The only drawback with staying here is it's a fair distance from the downtown (conference centre) area with poor bus schedules. Be sure to check out the awesome Indian food restaurant around the corner from the hotel!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this review, February 17, 2014
Dear Eric B,

Thank you for the kind words on tripadvisor. I was happy to read that you felt our hotel wa a " Gem close to downtown". Thank you for addressing our staff, room, breakfast, and fitness center. I was delighted to see that you enjoyed the Indian restaurant close by. We look forward to your next visit with us!

Sincerely,

Sean Fitzgerald
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 13, 2014

Past experiences with Hampton inn have been a dated, musty older hotel...the location at the University of Texas is hip, fun and plays off the "Live Music Capital of the World" in a tasteful and even a little over-the-top way...but cool regardless.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Elizabeth Mrs T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this review, February 17, 2014
Dear Elizabeth Mrs T,

Thank you for your feedback on tripadvisor. We appreciate the kind words in describing " No your average Hampton Inn". I was delighted to read you felt our hotel was hip, fun, and plays off the "live Music of the World" in a tasteful and even over the top way...thank you. We believe we have a superior product in the Austin market. Our décor, themed design and rooms with 11 foot ceilings and 12 foot windows. We look forward to your next stay with us.

Sincerely,

Sean Fitzgerald
GM
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Maryland
Level 5 Contributor
69 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 11, 2014

This hotel is easy to recommend. It's very, very new, so everything about it still works well and is in good shape. The staff at the front desk were very friendly and courteous. The room was quite large, with a nice-sized bathroom and a comfortable bed. The wifi in the hotel worked very well. And it's extremely convenient to UT---it's just a 5 minute walk away, at most.

There were two main downsides. First, my room didn't have windows. Or I should say, it had windows, but they looked into another room (which was empty), and that room had windows to the outside. So that was a bit odd. For the length of time I was staying it was certainly no problem, but it would be unpleasant in the long term. Presumably other rooms don't have this issue.

Second, there was some kind of machine making noise every few minutes when it cycled on or off, which interfered with sleep a bit. The sound wasn't coming from my room---I had turned the room HVAC off, and the refrigerator made a different noise. Probably it was something in an adjacent room.

So I wouldn't hesitate to stay in this hotel again, but next time I would ask for a better room and be more proactive in complaining about the noise.

Stayed February 2014, traveled on business
Helpful?
1 Thank a_traveler54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this review, February 12, 2014
Deara_traveler54,

Thank you for the feedback on tripadvisor. Thank you for the kind words in regards to the friendly and courteous staff, large rooms and comfortable beds.

In regards to your challenges with our room, we do have a few rooms that are our "atrium" rooms that face inward. We try to put guests that are staying for one night in those rooms. Generally, with no street noise, theses are our quiet rooms and many guests who like quiet rooms request these rooms. But I fully understand how this could be described as a bit odd in comparison to our other rooms.

I greatly appreciate you informing us of the pump noise that you experienced during your stay. We are working on two forms of relief from the pump noise that you experienced.. 1) We are working with our plumbers to see if the noise is common or if something can be done to quiet the pump action noise. 2) We are working on suppressing the room in which the pump is located in an effort to cut the noise down.

Again, I am sorry that you had an average stay with us and we would love the opportunity to have you back to our hotel. Please contact me at your earliest convenience. We look forward to the opportunity to make your next stay better then average.

Sincerely,

Sean Fitzgerald
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Houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 10, 2014

Hotel staff was very accomodating, pleasant, friendly and humorous. The bed was so comfortable and soft that I even tried to find a label on the comforter etc. to try and purchase for myself. Excellent "HOT" breakfast offered daily and the art work is beautiful. Parking very convenient and hotel was exceptionally CLEAN...One of the best hotels I've stayed in this past year and we travel for business on a regular basis.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Cyndi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean F, General Manager at Hampton Inn & Suites Austin at The University/Capitol, responded to this review, February 11, 2014
Dear Cyndi P,

Thank you for your feedback on tripadvisor and especially for recommending our hotel to "all". I was happy to see that you felt our hotel staff was accommodating, pleasant, friendly, & humorous! We have a great staff that takes great pride in their jobs. I appreciate you mentioning our hot breakfast as we feel we put out a fantastic complimentary breakfast, above the Hampton Inn Standard Breakfast. Our owner was diligent in adding works of art that represent the energy of Austin! We have local artists work all over the hotel and a feature piece of a spinning guitar/drum in our lobby. We appreciate your kind words and look forward to your next stay with us.

Sincerely,

Sean Fitzgerald
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Austin at The University/Capitol

Property: Hampton Inn & Suites Austin at The University/Capitol
Address: 1701 Lavaca Street, Austin, TX 78701-1315
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 203 Hotels in Austin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Austin at The University/Capitol 2.5*
Number of rooms: 137
Official Description (provided by the hotel):
Experience the Austin theme when you stay with the Hampton Inn Austin hotel. Just four blocks away from the Texas State Capitol and just steps away from the University of Texas, our hotel is the prime location for your Austin visit. Enjoy free breakfast and complimentary WiFi as well as a unique Austin accommodation style, complete with graffiti and a rooftop swimming pool! ... more   less 
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