Let me start off by saying, if you are a smoker or are traveling with smokers STAY FAR, FAR AWAY from this particular hotel. The management blatantly discriminates against smokers. It is a 100% smoke-free hotel & they charge a $250 smoking fee. However, they neglect to inform you that if you bring any tobacco products (i.e. wrappers etc.) & dispose of them in your room during the duration of your stay you will be charged the $250 fee as well; even if you never smoke in the room. My friends & I had to find all of this out the hard way. Upon checking out, I was never informed that I would be charged the smoking fee; nor does it appear on my copy of my receipt. Even the day after checking out I called the hotel to inquire about charges (they do separate transactions depending on how many days you stay), spoke to two different employees & was still never informed that I would be charged. During this call I was specifically told that the charges were strictly for the room; nothing about a smoking fee. It wasn't until the smoking fee charge showed up on my bank statement that I was notified. I called the hotel again to ask why I had been charged -- my guests & I never smoked in the room, the room & the towels did not wreak of smoke, the smoke detector never went off, the window had not been tampered with, no butts or ashes were ever in the room, & none of the cleaning staff alerted the management to a smoke smell emitting from our room any time we opened the door -- & was told that they had pictures of tobacco products in Walmart bags that were left in the room & that was their justification to charge me the $250. I attempted to dispute the charge with the manager to no avail. Not only did she ignore me all 11 times I tried to contact her directly myself via phone/email & indirectly via guest relations through their corporate office, but she also refused to review the evidence I provided her on her own surveillance cameras that I cleaned out my truck with the Walmart bags containing the tobacco products before checking out & took it back up to the room (they only have one relatively small guest accessible trash can outside) to ensure that it was properly disposed of & she consequently also refused to give me a refund. After I complained to corporate, I was told that I could only obtain a refund directly through the hotel & if the manager refused to deal with me I was stuck with the charge. The general manager, Jennifer LaRose, still has yet to return any of my phone calls & the staff continues to give me the run around. Because of this I was forced to file a complaint with the Better Business Bureau & am currently exploring my legal options. This hotel & its staff, particularly the general manager, aren't worth the headache. Don't waste your money & risk the chance of essentially being robbed.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Choice Hotels, Orbitz, Hotwire, Priceline, Travelocity, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Sleep Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.