I spent my anniversary weekend here at the Hilton in Austin. Usually I can come up with some negatives while staying at a hotel. This time I can’t. This hotel is wonderful. We have an exact duplicate of this hotel in Downtown Houston, but what makes the difference here at the Austin location is the staff. They went out of their way to make us feel comfortable and feel as a guest and not a bother in a very busy hotel dominated by mostly business clients. An example of the service was, I had ordered flowers to be delivered to my room, from a company called, From You Flowers, the flowers never showed up , I called the hotel front desk several times and they said no flowers where delivered under my name, and then asked me who I purchased the flowers from and the hotel took it upon themselves to call this florist and find out where my order was, The front desk calls me back, says im being refunded the cost of the flowers I ordered and asked if I would like the Concierge to run to a local grocery store to buy a bouquet since it was Saturday and after 5 PM and all the florist were closed. I declined and thanked them for handling the issue with the florist. 30 mins later as we were getting ready for our anniverery dinner, a knock on the door and someone from the hotel delivers a small bouquet of flowers in a vase. I was very surprised since I declined this offer. I was not charged for the flowers. I stay at many hotels and never had one go out of their way like this, more so since they had nothing to do with the flowers I ordered with this company.
As I said the hotel is very busy and the valet area backs up and there will be a 10 min wait to have our car valet, we used the self park for 15.00 + tax The location of this hotel to dining, clubs, museums, is outstanding. We didn’t use the car once while we were there. Everything within walking distance. The room is a decent size, bathroom was large, bed bath and beyond products. They did have robes for you to use. The towels could be slightly softer however, seemed a bit rough.
The bed is comfortable but not overly like a heavenly bed at the Westin. The air conditioner is on a sensor so you have to move once in awhile at night to make it come on. They have a starbucks inside the hotel with very good deserts, if you have that midnight sweet tooth as I did, just take it on up to my room. They close at about 10 pm. On a side note we celebrated our anniversary at Roys on 340 E 2nd St about two blocks from the hotel. I can’t say enough about this restaurant, was just perfect, I don’t see how they could have possibly made it any better. The food was outstanding and they really treated us like royalty and joined us in our celebration. The manager gave us a small bottle of champagne and a fabulous desert, and brought out a digital camera and took out picture. When we finished dinner he came back with our picture in a small Roys frame for us to remember this night. Austin was wonderful and I can really recommend this Hilton location. I didn’t want to leave this hotel. If you've never been to Austin before, you won’t be sorry you picked this hotel, the location and staff is top notch.
- Official Description (provided by the hotel):
- Welcome to the Hilton Austin hotel, situated in downtown Austin adjacent to the Convention Center. Our hotel is surrounded by the city's most vibrant shopping, dining and entertainment scene. The famous 6th Street Entertainment District, Warehouse District, and 2nd Street District are all within walking distance of this downtown Austin hotel. ... more less
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- Also Known As:
- Hilton Austin Hotel Austin
- Hilton Hotel Austin
- Austin Hilton Hotel