My "Excellent" Rating does not signify that this is one of the best properties that I have ever stayed at, but that it was certainly better than I expected. I expect slightly better than average service and quality from Marriott properties and this was better than that.
As mentioned in earlier reviews, they are currently in the middle of a renovation, but you only notice this in the parking lot, or if you happen to be in your room during the day. My wife was at a culinary conference and I had my three kids. We played in the room one day and heard a bunch of noise, but it wasn't that bad.
The room was super clean which is one of the most important things I look at. The furnishings in my room still look fantastic, no dings, dents or scratches. Additionally, the housekeeping staff cleaned our room everytday to our satisfaction. They were also quick to provide us with extra towels.
Our room faced the RR that was mentioned in a few posts. Despite the curtains and the roaor of the AC, you can still hear it. The noise did make it a little more difficult to get to sleep, but once we were out, we didn't wake up until morning.
The pool is a little small (maybe 25 feet by 10 feet). There was a large family reunion here that dominated the pool one day, so it cut our pool time a little short, but if you're not planning on hanging out at the hotel, this shouldn't really matter.
The breakfast was decent. There were a lot more options than your typical continental breakfast provides. There were waffles, eggs, sausage, pastries, bagles, cereals, oatmeal, breakfast sandwiches, and a few other things.
The hotel is also only minutes away from shopping and a number of good restaurants. I'm not a huge fan of 6th Street, so this location is good for me.
The best part of this hotel, is the staff. Having previously worked in customer service for 8 years, it is really the only thing that matters to me. I can tell you that these guys are top notch. The front desk staff was always polite. During check-in they were extremely efficient. We were always greeted when we came back into the hotel, and the front desk staff offered cookies to my kids on more than one occasion.
This is the HQ hotel for my wife's conference, so we will no doubt be back, but we would stay here again in heartbeat anyways.
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- Also Known As:
- Fairfield Inn & Suites Austin Northwest Hotel Austin
- Fairfield Inn And Suites Austin Northwest
- Fairfield Inn Austin
- Fairfield Austin
- Austin Fairfield Inn