We just recently spent the weekend (end of May) at this hotel to attend a graduation of a family member. Our daughter made the reservation for our convenience but had never stayed here herself, and we have never patronized Fairfield Inn. (& do not plan to return in the future)
So what was good? If you are a breakfast eater, the complimentary breakfast had a large variety of breakfast choices that seemed to satisfy most people. That is it.
Location - although situated in a popular area of NW Austin, it has to be the most awkward site for a hotel imaginable, It is located very close to the MoPAC ( Missouri Pacific) rail line, and Highway and the train and highway noise is apparent at times during the quiet of the evening. Access to the hotel is limited to the one-way highway service road and one is forced to make repeated circles to be able to travel in any direction.
Sleeping - our room was furnished with a king size bed and postage stamp sized pillows. Better pillows can be found at the Dollar Store - they were certainly not up to standard for a hotel that has Marriott in it's name. They were flat, gave no real support and looked silly on the large bed.
In addition, the sheets and mattress cover were ill fitting and did not stay properly in place if one moved slightly while sleeping. The room A/C unit is the same as those found in all motels without central heat or air. It sits under the window and blows air into the room. On the plus side, it was controlled by a thermostat on the wall, but the usual cycling on and off was annoying, and disturbing for sleeping even set on low fan speed.
So why did we stay for 3 nights? In order to obtain a supposedly highly discounted rate for the room, our daughter had to provide her credit card and prepay the total amount of charges in advance when she booked on- line. The restrictions were, no changes to the reservation, and cancellation would result in loosing the full amount of the prepayment. As it turns out, the entire amount was charged to our credit card when we checked out. ( double billed?) Even this simple transaction seemed botched as we were not expecting the charges on our credit card as our daughter had contacted the hotel and was advised by a staff member that we would not be charged. (She has notes on this conversation)
Although the staff seemed friendly and smiling, their training and experience is questionable after our experience. There are a number of competing hotels in this vicinity that would be worth investigating before deciding to stay at this Fairfield Inn.
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- Also Known As:
- Fairfield Inn & Suites Austin Northwest Hotel Austin
- Fairfield Inn And Suites Austin Northwest
- Fairfield Inn Austin
- Fairfield Austin
- Austin Fairfield Inn