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“Excellent Hotel”

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Hilton Garden Inn Austin Northwest / Arboretum
Ranked #40 of 203 Hotels in Austin
Certificate of Excellence
Corpus Christi, TX, United States
1 review
“Excellent Hotel”
Reviewed April 17, 2014

This is a well-run hotel with excellent facilities. The staff were friendly & helpful. The room was terrific-very clean and with all the amenities we would expect from a Hilton. And while there is not a restaurant inside the hotel, the lobby area was set up for breakfast-which was excellent-every morning and there are several major chain restaurants within a less than 2 minute drive.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeffrey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 23, 2014
Thank you for the Excellent review. So glad that my staff took such great care of you. Sounds like you were able to enjoy all the brand new furniture we just installed and also took advantage of our convenient locations. In addition to the numerous restaurant choices in the area, there will be a new Pappadeaux's opening some time in 2014 right in our parking lot. Yum.
Thanks,
Joe
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644 reviews from our community

Traveler rating
    342
    190
    67
    32
    13
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Raleigh, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 12, 2014

I had the opportunity to stay at this Hilton Garden Inn. At first I was skeptical given some reviews I saw, but these were quickly dismissed once I arrived. I saw reviews that indicated there was only continental breakfast served when they actually provide a full breakfast and make to order omelettes. The only thing I will say, if you are a light sleeper, get a room away from the highway that runs parallel to the hotel front.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Kenneth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 14, 2014
Kenneth,
Thank you for letting everyone know about your great stay regardless of past reviews. We strive to improve on our service and react to all reviews. Hopefully this shows we take these very seriously and you can count on us to be the best we can be.
Thanks,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baytown, United States
1 review
Reviewed April 7, 2014

We had a short overnight stay and everything was just wonderful. Staff was friendly and the accommodations were very clean. We did not partake of the breakfast but there were great restaurants in the area.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lloyd L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 14, 2014
Lloyd,
Thank you for the review. We hope you have an opportunity to stay longer next time and take advantage of all that we have to offer. See you soon.
Thanks,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, United States
2 reviews
Reviewed March 23, 2014

Two maintenance issues never fixed. Otherwise the hotel was nice in every way. Convenient to where I was going. Rate paid was high. Somewhat difficult to get to the property from the highway. Very good breakfast selections, no evening snacks were served in the lobby. Adequate coffee and other beverages available in the morning.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Howard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 14, 2014
Howard,
Sorry to hear that the maintenance issues were resolved. I am following up with my team regarding this and our response time needed. We appreciate the feedback as we always strive to get better and be the hotel of choice in Austin.
Thanks,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winterset, Iowa
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 20, 2014

We had 4 rooms for several nights during SxSW Interactive.
The staff were exceptional. Jane was grace under pressure at all times and very helpful with our many requests and cab calls. She never stopped smiling! Joseph was also a great help. The rooms were clean and inviting. I really appreciated the beverages in the lobby at all times of day and night.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaryLou G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 14, 2014
Marylou,
Thank You for the great review and recognizing our front desk staff for their exceptional service. High fives to them. We hope you come stay with us next March for SXSW!!
Thanks,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, United States
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 20, 2014

Checked in on 3/22/2014. The lady at the front desk was extremely helpful and informative for check in and check out. The adjustable beds made for a very comfortable night if sleep. There were no towels in the pool area. When I asked for some towels at the front desk area, they assured me they would bring some in, 30 minutes later they never showed up. I would recommend asking for extra towels when you check in or if you can catch a housekeeper in the hall, asking them for some.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lovelymame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 14, 2014
So sorry we didn't get those towels to you in a timely manner. We are ordering new pools towels now so we don't have any issues in the future. Glad that the rest of your stay was great. Thank you for the feedback.
Joe
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Dallas, Texas
Level 4 Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 20, 2014

What a pleasure it was staying at this Garden Inn. The hotel is extremely convenient to all parts of Austin by car. Plus we were told there is a rail transit system nearby. It is very clean, well maintained, extremely friendly staff (especially Sue, Lady Sue!) and the food is very tasty. We have absolutely no complaints at all. As always with my reports, my bed bug search found absolutely nothing, plus as I searched I found all of the room, bedding, furniture, ... to be extremely clean. Awesome job to the cleaning staff! Wonderful place to stay. We will go back.

Room Tip: We always try to stay on upper floors
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gwendolyn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 14, 2014
Gwendolyn,
Thank you for giving us the two thumbs up approval on our cleanliness. Our housekeeping department is super. Probably the reason we have scored 99% on cleanliness the last 3 Quality Assurance inspections we received from Hilton. See you next time.
Thanks,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Property: Hilton Garden Inn Austin Northwest / Arboretum
Address: 11617 Research Blvd, Austin, TX 78759-4031
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Austin
#17 Best Value Hotel in Austin
#21 Business Hotel in Austin
#36 Romantic Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more   less 
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton

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