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“Elegant Hotel” 4 of 5 bubbles
Review of Hilton Garden Inn Austin Northwest / Arboretum

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Hilton Garden Inn Austin Northwest / Arboretum
Ranked #36 of 197 Hotels in Austin
Certificate of Excellence
Dallas, Texas, USA
2 reviews
“Elegant Hotel”
4 of 5 bubbles Reviewed October 27, 2013

A pleasant place to stay. The garden themed foyer had a relaxed feel and the room was spacious and comfortable. The onlynegative was the whining outside all through the night. Whether it was the air-conditioning or the elevator motors, I do not know but it continued all through the night.

Stayed October 2013, traveled as a couple
Helpful?
Thank Paul E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, October 28, 2013
Paul,
Thank you for the great review. I am so glad to hear that you thought our hotel was elegant. I really does surprise people when they walk in the door. We get nothing but rave reviews for the décor as well as our service. See you next time you are in Austin.
Thanks,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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595 reviews from our community

Traveler rating
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    31
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Charleston, South Carolina
1 review
5 of 5 bubbles Reviewed October 26, 2013

We had a business meeting at this lovely hotel just off Highway 183 North at Duval this past week and Ricky the front manager, took care of every detail perfectly. We had lunch brought in twice and it was exactly as ordered and the breakfast choices were outstanding with lots of fresh fruit. Ricky was always available and made sure we had everything we needed. I can't say enough good things about him and the hotel staff. The extra treats in the lobby were a big hit, with fresh fruit in the water and fresh oatmeal cookies every day. The hotel property is very close to the freeway but you would never guess it - it is quiet and serenely set in towering trees and nice landscaping around the hotel. Our meeting was most productive and we want to thank Ricky and all the staff for making the HGI a perfect choice!

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lee417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, October 28, 2013
Lee,
I am so happy to hear you had such a enjoyable and productive stay with us. Sounds like Ricky took great care of you. I will be sure to pass on these great comments to Ricky. We hope you will stay with us again next time you have meeting needs or if you come for leisure as well.
Thanks
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boerne, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 26, 2013

The overall experience was great except for the breakfast. The food was absolutely horrible and the variety extremely limited. Go across the highway to IHOP and stay away from the hotel breakfast! The desk staff were great and very helpful.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Ruth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, October 28, 2013
Ruth,
Sorry to hear that the breakfast was not good during your stay. We usually get great comments about our cook to order breakfast. I am glad to see everything else was great and everyone treated you well. Come see us again.
Thanks,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins, Colorado
Level Contributor
250 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 bubbles Reviewed October 22, 2013

I stayed at the HGI Arboretum for a business meeting, and overall it was a pleasant stay. The room was relatively comfortable, though I could not get the HDMI connection to work for Netflix streaming. The breakfast is excellent with a nice selection of hot items and fresh fruit. All in all, a good place to stay if you need to be in the NW part of the city.

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Krivokrasov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, October 28, 2013
Thanks for staying with us. We really appreciate the favorable comments. See you next time you are in Austin.
Thanks,
Joe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Texas, United States
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed October 22, 2013

We were immediately shocked at how beautiful, modern, and welcoming the entrance of the hotel! The complementary water and Kuerieg coffee was an awesome touch. Conveniently, there were many great restaurants surrounding us! We chose this hotel while planning our Ziplining Adventure Trip.

Room Tip: We didn't realize that we could adjust our number of pressure on our bed (on each side of the ma...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Shawntae V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, October 28, 2013
Shawntae,
Thank you for the great review. So glad you loved the décor of our hotel. It really is a beautiful hotel after we completed our renovation. Everyone loves it. Come stay with us again the next time you go zipping.
Thanks,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pearland, United States
1 review
5 of 5 bubbles Reviewed October 4, 2013

After attempting to check in at the Hampton Inn NW Aboretum, where our reservation (guaranteed by Amex) had been given away by allowing existing guest to extend their stay, we wandered down the road and found the Hilton Garden Inn. We were welcomed and assisted by Ricky the front desk clerk. He was apologetic for our trouble at the previous hotel and worked hard to not only find a last minute room for us but to also change other family members from their Hampton Inn reservation to the Garden Inn at our request. The hotel was very attractive, accommodating, clean, friendly, and convenient to our travel. They also had a great breakfast and bar. We enjoyed the hotel pool and hot tub, which was very clean and kept up nicely. The entire family was happy with the change and we will continue to be loyal customers.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Janet T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, October 28, 2013
Janet,
Thank you for sharing your great experience. I am so happy to hear that Ricky took such good care of you and your family. Glad we were able to save your vacation. We hope you stay with us again when you are in Austin.
Thanks,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
5 of 5 bubbles Reviewed October 2, 2013

I booked my reservation at this hotel through Priceline (big mistake). Priceline totally messed up my reservation and when I arrived at the hotel after driving for 6 hours, they initially could not accommodate me but were genuinely concerned. I called Priceline from the front desk at the hotel and needless to say, they would not budge even though they were at fault. The hotel staff went totally out of their way to accommodate us even though the problem did not lie with them at all. We had a wonderful stay - we were greeted every time we walked through the door; the food was delicious; the beds and pillows were extremely comfortable; very quiet at night; just excellent all the way around. Thank you Hilton Garden Inn for making what was almost a nightmare turn into one of the best weekends ever!

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank McKay2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, October 28, 2013
Thank you so much for sharing your experience at our hotel. I am so happy to hear you had such a great weekend. We look forward to you staying with us again next time you are in Austin.
Thanks,
Joe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Property: Hilton Garden Inn Austin Northwest / Arboretum
Address: 11617 Research Blvd, Austin, TX 78759-4031
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Austin
#18 Best Value Hotel in Austin
#21 Business Hotel in Austin
#36 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton

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