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“Very well suited for business”

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Hilton Garden Inn Austin Northwest / Arboretum
Ranked #39 of 202 Hotels in Austin
Certificate of Excellence
Reviewed September 30, 2013

Over a two week trip to the US I stayed at only Hilton Hotels. Hilton Garden Inn Arboretum was the value for money benchmark for the entire trip. Service was first rate with all staff smiling and asking about my day. The room was modern and clean and the mattress was exceptional. I can thoroughly recommend this hotel.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank Ian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded October 2, 2013

Ian,
Thanks for the great review. So glad we were able to set the benchmark so high. We look forward to having you again next time you make it from down under.
Thanks,
Joe

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521 - 527 of 682 reviews

Reviewed September 30, 2013

Most notably, front desk staff were very friendly and attentive. This made a huge difference compared to other hotels I have stayed in. For example, front desk manager, Ricky, made a point to walk around during breakfast to see how everyone was doing. This hotel also met or exceeded expectations in all other areas. The only minor complaint, if any, was that the lobby/dining area was freezing (the A/C was cranked up for some reason). But this is nothing compared to any complaints that I have had at other hotels.

  • Stayed: September 2013, traveled with family
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1  Thank tmtraveler2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded October 2, 2013

You really hit the nail on the head. "Excellent Staff" is really what we have. I would put my staff up against anyone. We really think our people make the difference. You can count on us to do what it takes. Thanks for the great review.
Joe

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Reviewed September 29, 2013

The staff is professional and dies their best to keep all satisfied. The hotel is clean and in a great location. Rickey the manager is always pleasant and ensures all guest are treated well. Great time. I will be back again and again.

  • Stayed: September 2013
    • Value
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Thank Lblue77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded October 2, 2013

Thanks for the great review and a high five goes to Ricky for taking care of you. See you next time you are in Austin.
Thanks,
Joe

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Reviewed September 27, 2013

the hotel staff was very friendly and attentive welcoming you back after you returned from dinner, or a walk, or whatever. the lobby refreshments were a welcome sight after a hot day, or in the early morning when mini coffee pots and powder cream just don't hit the mark. this is a great hotel if you have a car to get around, but otherwise the location is not ideal.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
1  Thank Cheryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded October 2, 2013

Cheryl,
Thank you so much for the awesome review. I'm so happy to hear that you enjoyed your stay and that the staff took such good care of you. Our afternoon Garden Table is a hit with the fruit infused water and our signature welcome snack.
Thanks,
Joe

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Reviewed September 24, 2013

Beautiful hotel very clean and the staff is top notch! Staff was professional, super friendly and very helpful. I was greeted every time I walked through the front door. Staff makes you feel right at home.

  • Stayed: September 2013, traveled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Cheryl K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded October 2, 2013

Cheryl,
Thank you so much for recognizing our great staff. I will be sure to share your comments with the my staff.
Thanks,
Joe

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Reviewed September 24, 2013

Hotel is clean and well maintained. Staff is very friendly, helpful and are knowledgeable about the area. Food establishments are within walking distance and there is a variety. Gym, business center, breakfast bar available, mini fridge, microwave, Ext.

  • Stayed: September 2013, traveled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Amanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded October 2, 2013

Amanda,
Thanks for the great review and am so glad that you received such great service. We have another great restaurant opening soon right next door. Papadeaux's is coming giving you another great choice.
Thanks,
Joe

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Reviewed September 23, 2013

This location delivered the good clean experience I expect from this brand. Stayed here on business for 3 nights. This hotel has had recent lobby and hallway upgrades, making arrival and overall environmental experience a good one. Rooms are good and the cleaning staff did a nice job. I always smell the sheets, pillows and bed and they had all been laundered and were fresh. I always check the mattress and box spring looking for unwelcome insects and the room was free of pests and traces thereof. Breakfast was good (scrambled eggs a little watery) and the wait staff was pleasant and efficient. Lobby cookies (blueberry oatmeal something) were delicious. I'm cranky and picky, and I would stay there again. Safe travels.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Bryan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded October 2, 2013

Bryan,
Thank you for the great review. So glad that we were able to keep your "cranky" side at bay. We look forward to having you with us again.
Thanks
Joe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Address: 11617 Research Blvd, Austin, TX 78759-4031
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Austin
#21 Business Hotel in Austin
#36 Romantic Hotel in Austin
Price Range: $85 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more   less 
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton

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