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Hilton Garden Inn Austin Northwest / Arboretum
Ranked #48 of 205 Hotels in Austin
Certificate of Excellence
Reviewed September 10, 2013

Thanks to Robin who helped reserve a number of rooms at the last minute for my extended family. Everyone commented on the quality of the hotel and the affordability of the rate. The breakfast was enjoyed by all. The staff was very friendly and helpful.

  • Stayed: September 2013, traveled with family
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Thank Tom P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded September 17, 2013

I will make sure and give Robin a high five for taking care of you and your family. So glad we were able to accommodate your family on such short notice. Hope to see you again soon.
Thanks,
Joe

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553 - 559 of 701 reviews

Reviewed September 9, 2013

I had a very nice stay at this hotel. My room was clean and the staff was very friendly. It was a great location close to my office and restaurants in the area. I would recommend this hotel and I stay here almost every time I come into town for business.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Angela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded September 17, 2013

Angela,
Thank you for the review and thank you for your continued loyalty to our hotel. We really love seeing familiar faces. Glad the location is good for you and keep you eye out for a new restaurant open in the near future. Brand new Pappadeaux's is opening right next door.
Thanks,
Joe

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Reviewed September 8, 2013

I have stayed at this hotel many times. The staff is excellent and really go out of their way to make your stay exceptional. One weekend I had a severe asthma attack, they allowed me to stay in my hotel room for an extra five hours, without an additional charge, until I was able to travel. I highly recommend this hotel.

  • Stayed: July 2013, traveled with family
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1  Thank ssstich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded September 17, 2013

Thank you so much for your feedback. I am so glad we were able to help you out during your medical situation. Our goal is to make you as comfortable as possible and it sounded like we were able to do that. Hope you are feeling better.
Thanks,
Joe

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Reviewed September 8, 2013

The team makes you feel like this property is your homw. Friendly, attentive, caring, generous, repsectful - these are just a few of the words that come to mind in describing Ricky, Lisette and Anna. I highly recommend this property and will stay here again when in the area.

  • Stayed: September 2013, traveled with family
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Thank SandraMEKS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded September 17, 2013

Sandra,
Thank you so much for the great review and individually naming the team members that made an impression on you. I will pass on your comments and we look forward to welcoming you home the next time you are here in Austin.
Thanks,
Joe

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Reviewed September 4, 2013

I stayed here recently with several family members, including two children ages 9 and 5, on a girl's weekend trip to Austin. We were very pleased with the hotel, it was quiet and clean and family friendly. The one negative was that in the morning, around 8:30am, the fire alarms went off. We had to rush outside in our pjs, and some of us were still asleep. It turned out that a customer set it off using the waffle iron at the continental breakfast! The manager said that it happens every three months or so...I am thinking it would be wise for the hotel to invest in better waffle makers or not allow the customers to make their own so that patrons aren't put through that experience on a semi-regular basis.

  • Stayed: August 2013, traveled with family
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Thank tlmgreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded September 17, 2013

We are so glad that you enjoyed your trip and found the hotel clean and to your expectations. So sorry to hear that you were disturbed by our life safety system. We have moved our self serve waffle station which should eliminate future issues. We look forward to seeing you on your next trip to Austin.
Thanks,
Joe

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Reviewed August 25, 2013

overall an okay experience. Not like Embassy suites but accommodated my expectations. Had a bad bathroom had to move rooms,got put in a non smoking room that smelled like smoke. Front desk comped my breakfast so wasn't that bad.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Ruben N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded August 27, 2013

Ruben,
So sorry to hear that your room smelled of smoke. We are a smoke free hotel but obviously some guests just are not respectful of this policy. We have a procedure to clean rooms after this happens but it sounds like we didn't quite get it right this time. I'm sure the next visit will be better.
Thanks,
Joe

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Reviewed August 22, 2013

Spent one night at this HGI. It was very nice and quiet location, back away from the highway. It was a bit hidden and I drove past it the first time, but it was exactly what I expected - clean, comfortable and quiet.

  • Stayed: August 2013, traveled as a couple
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Thank Brezer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this reviewResponded August 27, 2013

Thanks for taking the time to write this great review. We are so proud of our cleanliness and actually scored a 99% on our last Hilton inspection. We have a great housekeeping department and they take a great deal of pride in their work.
Thanks Again,
Joe

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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Address: 11617 Research Blvd, Austin, TX 78759-4031
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Austin
#21 Business Hotel in Austin
#36 Romantic Hotel in Austin
Price Range: $106 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more   less 
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton

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